What are the responsibilities and job description for the Office Administrator/Customer Service Representative position at FASTSIGNS #174901?
Office Administrator Job Responsibilities:
- Supports company operations by maintaining office systems and supporting management staff.
- Maintains office services by organizing office operations and procedures, controlling correspondence, organizing filing systems, reviewing and approving supply requisitions, and monitoring clerical functions.
- Implements office policies by upholding standards and procedures, measuring results against standards, and making necessary adjustments.
- Completes operational requirements by scheduling employee appointments and following up on work results.
- Keeps management informed by reviewing and analyzing reports, summarizing information, and identifying trends.
- Manages company accounts and controlling the flow of incoming and outgoing merchandise
- Assists office management with required permitting paperwork. Organizing permitting files and collecting required documents for Production team.
- Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
- Document all inquires, requests, resolutions, and follow-up tasks
- Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
- Display a courteous and empathetic attitude to all customers
- Perform research to answer customer inquiries and requests
- Grow existing customer accounts through exceptional customer service and effective sales techniques
- Meet quantitative performance metrics as outlined
- Keep customer accounts current by updating databases during calls
