What are the responsibilities and job description for the Office AdministratorCustomer Service Representative position at FASTSIGNS #174901?
Office Administrator Job Responsibilities :
Supports company operations by maintaining office systems and supporting management staff.
Maintains office services by organizing office operations and procedures, controlling correspondence, organizing filing systems, reviewing and approving supply requisitions, and monitoring clerical functions.
Implements office policies by upholding standards and procedures, measuring results against standards, and making necessary adjustments.
Completes operational requirements by scheduling employee appointments and following up on work results.
Keeps management informed by reviewing and analyzing reports, summarizing information, and identifying trends.
Manages company accounts and controlling the flow of incoming and outgoing merchandise
Assists office management with required permitting paperwork. Organizing permitting files and collecting required documents for Production team.
Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
Document all inquires, requests, resolutions, and follow-up tasks
Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
Display a courteous and empathetic attitude to all customers
Perform research to answer customer inquiries and requests
Grow existing customer accounts through exceptional customer service and effective sales techniques
Meet quantitative performance metrics as outlined
Keep customer accounts current by updating databases during calls
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
