What are the responsibilities and job description for the General Manager position at FASTSIGNS® OF HOUSTON, TX - WESLAYAN?
Are you a highly motivated individual with strong leadership and team-building skills? Do you have management experience in a dynamic retail environment? Are you looking for a career with an established and fast-growing company? If so, we’re looking for talented and professional leaders who are focused on promoting teamwork, task completion, and customer satisfaction. If you are looking for a rewarding career, not just another job, then come lead our team as General Manager!
As the General Manager, you will perform a wide range of duties related to staffing and personnel, sales and marketing, inventory management, customer service and satisfaction, store accounting, and billing. You are ultimately responsible for the efficiency, profitability, and overall performance of the center and for hiring/terminating all employees. You will use your skills and experience to manage store operations, drive sales, and build an effective team.
RESPONSIBILITIES
- Recruits, hires, trains, motivates, reviews, schedules, coaches, and terminates employees
- Resolves personnel disputes and related problems privately and in a timely manner
- Evaluates and maximizes quality customer service and customer satisfaction
- Develops and implements store marketing programs
- Develops and manages in-center direct marketing, which includes managing database accuracy and efficiency
- Manages the inventory purchasing process
- Ensures store maintenance including cleanliness, safety, and organization
- Resolves customer satisfaction issues
- Monitors center opening and closing procedures (if not actually opening or closing the center, reviews what an employee has done)
- Completes reports as necessary (i.e., daily and weekly sales reports, daily closing, royalties due, direct marketing response tracking, etc.)
- Monitors overall center finances (P&L accountability, WIP Summary, etc.) and Key Performance Indicators
- Performs other duties as assigned
- Visit clients on a regular basis to increase sales
QUALIFICATIONS
- High school diploma or GED required; advanced education degree preferred
- Understanding of and experience in the signage industry preferred
- Supervisory/management experience
- P&L experience
- Strong computer and internet skills, including Microsoft Office suite
- Must be able to deal with a variety of emotions when making business decisions, which requires emotional maturity and stability
- Must be able to handle several projects concurrently using the full range of resources available
- Must be able to resolve problems, handle conflict, and resolve complex communication issues in a calm manner
- Must be able to communicate and provide verbal feedback in a professional manner
