Cloud Administrator

Position Overview

As a Cloud Support Analyst specializing in AWS, you will be essential in ensuring the efficient operation of our AWS cloud services. You will serve as the first point of contact for customers facing issues with AWS infrastructure and applications. This position requires strong technical expertise, excellent communication skills, and a customer-centric approach.

Key Responsibilities

• Technical Support: Provide tier 1 and tier 2 support for AWS-related incidents and requests, troubleshooting issues within the AWS ecosystem.
• Issue Resolution: Analyze and diagnose problems, implementing effective solutions promptly while maintaining high levels of customer satisfaction.
• Script Development: Create and maintain script-based solutions (using tools like Python, Bash, or AWS CLI) for automating infrastructure provisioning and management tasks.
• Documentation: Maintain accurate records of support requests, solutions, and relevant technical documentation to enhance the knowledge base.
• Customer Interaction: Communicate effectively with customers, understanding their needs and providing clear updates throughout the support process.
• Collaboration: Work closely with architecture and application support teams to escalate and resolve complex issues, contributing to overall service improvement.
• Monitoring and Reporting: Monitor AWS systems for performance, reliability, and security, reporting any anomalies or trends to management.
  
  

Qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology, or related field; a Master’s degree is preferred.
• Experience: 1-3 years of experience in technical support, preferably in an AWS environment.
• Technical Skills: Proficiency in AWS services (e.g., EC2, S3, SQS), understanding of networking concepts, and troubleshooting methodologies specific to AWS. Experience with scripting languages (e.g., Python, Bash) for automation.
• Soft Skills: Excellent communication skills, both written and verbal; strong analytical and problem-solving abilities; and a customer-focused attitude.
• Training: AWS Cloud Practitioner Essentials or other relevant AWS training are a plus.
  
  

Skill - Required / Desired - Required Years of experience:

• Experience in a professional office environment - Required 2 years
• Experience developing IT infrastructure reports - Required 3 years
• Development of script-based solutions for infrastructure provisioning and automation - Required 4 years
• Resolving ITSM ticketing at a tier-2 level - Required 3 years
• Producing internal operations documentation - Required 3 years
• Deploying PaaS within public cloud space - Required 2 years
• Project management skills and knowledge in project management and related methodologies - Required 1 year
• Bachelor’s degree within an information technology focus - Required 1 year
• Master’s degree within an information technology focus - Preferred 1 year
• Identity management and role-based access control administration - Required 1 year
  
  

Additional Info

At FastTek Global, Our Purpose is Our People and Our Planet . We come to work each day and are reminded we are helping people find their success stories . Also, Doing the right thing is our mantra . We act responsibly, give back to the communities we serve and have a little fun along the way.

We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years !

FastTek Global is a financially strong, privately held company that is 100% consultant and client focused .

We've differentiated ourselves by being fast, flexible, creative and honest . Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.

Benefits

Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match
  
  

Plus, we have a lucrative employee referral program and an employee recognition culture.

FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019 , 2020, 2021, 2022, and 2023!

To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork

Follow us on Twitter: https://twitter.com/fasttekglobal

Follow us on Instagram: https://www.instagram.com/fasttekglobal

Find us on LinkedIn: https://www.linkedin.com/company/fasttek

You can become a fan of FastTek on Facebook: https://www.facebook.com/fasttekglobal/