What are the responsibilities and job description for the Cloud Administrator position at Pamsha Technologies Service?
Key Responsibilities:
· Technical Support: Provide tier 1 and tier 2 support for AWS-related incidents and requests, troubleshooting issues within the AWS ecosystem.
· Issue Resolution: Analyze and diagnose problems, implementing effective solutions promptly while maintaining high levels of customer satisfaction.
· Script Development: Create and maintain script-based solutions (using tools like Python, Bash, or AWS CLI) for automating infrastructure provisioning and management tasks.
· Documentation: Maintain accurate records of support requests, solutions, and relevant technical documentation to enhance the knowledge base.
· Customer Interaction: Communicate effectively with customers, understanding their needs and providing clear updates throughout the support process.
· Collaboration: Work closely with architecture and application support teams to escalate and resolve complex issues, contributing to overall service improvement.
· Monitoring and Reporting: Monitor AWS systems for performance, reliability, and security, reporting any anomalies or trends to management.
Qualifications:
· Education: Bachelor’s degree in Computer Science, Information Technology, or a related field; a Master’s degree is preferred.
· Experience: 1-3 years of experience in technical support, preferably in an AWS environment.
· Technical Skills: Proficiency in AWS services (e.g., EC2, S3, SQS), understanding of networking concepts, and troubleshooting methodologies specific to AWS. Experience with scripting languages (e.g., Python, Bash) for automation.
· Soft Skills: Excellent communication skills, both written and verbal; strong analytical and problem-solving abilities; and a customer-focused attitude.
· Training: AWS Cloud Practitioner Essentials or other relevant AWS training are a plus.
Job Type: Contract
Schedule:
- Day shift
Experience:
- AWS: 4 years (Required)
Security clearance:
- Confidential (Preferred)
Ability to Commute:
- Dimondale, MI 48821 (Required)
Ability to Relocate:
- Dimondale, MI 48821: Relocate before starting work (Preferred)
Work Location: In person
