Position Purpose/Summary

The Inside Sales Representative plays a pivotal role in Fastwyre Broadband's mission to deliver superior broadband services to rural communities. This position focuses on driving customer acquisition and revenue growth by engaging with potential and existing customers through a consultative sales approach. You will convert pre-qualified leads, conduct cold outreach, and upsell current customers, highlighting the value of our industry-leading broadband solutions.

Primary Duties & Responsibilities

Lead Management:

• Handle inbound leads from marketing campaigns, assessing customer needs and qualifying sales opportunities.
• Execute inbound and outbound calls and emails to generate new leads and drive customer engagement.
• Accurately document lead interactions to ensure seamless communication and follow-up.

Sales Execution:

• Achieve and exceed monthly and quarterly sales quotas by effectively closing sales.
• Deliver compelling product presentations, addressing customer pain points and emphasizing unique selling propositions.
• Educate customers on product features, promotions, and tailored service packages, including symmetrical speed offerings and WiFi Mesh solutions.

Collaboration & Continuous Improvement:

• Work closely with the field sales team to route high-value prospects for on-site consultations.
• Participate in ongoing training sessions to enhance product knowledge and sales techniques.
• Provide feedback to marketing and product teams regarding customer preferences, market trends, and competitive insights.

Customer Experience & Retention:

• Ensure a positive customer experience by responding promptly to inquiries and resolving issues.
• Follow up with new customers post-sale to confirm satisfaction and encourage referrals.

Performing all other duties and responsibilities as assigned.

Knowledge, Abilities, & Skills for Success

• Strong understanding of broadband technology, including fiber optics and internet service features.
• Proficiency in CRM platforms and familiarity with Microsoft Office Suite.
• Excellent verbal and written communication skills; ability to deliver persuasive sales pitches.
• Strong problem-solving and interpersonal skills, with a customer-first mindset.
• Ability to thrive in a fast-paced, metrics-driven environment.
• Ability to use appropriate computer programs (including, but not limited to, Microsoft Office Suite) which includes having proficient computer skills and the ability to adapt and learn as programs and processes change.
• Ability to work as a team member and exert initiative to work independently to reach a goal.
• Ability to embrace change in the workplace while encouraging others to seek innovative approaches.
• Ability to function effectively as a team player.
• Knowledge of and the ability to comply with Company’s Customer Proprietary Network Information (CPNI) regulations and procedures.
• Ability to work a flexible work schedule, as needed, to best serve our customers.
• Strong phone presence and experience dialing dozens of calls per day
• Proficient with corporate productivity and web presentation tools
• Strong listening and presentation skills
• Work with other departments, as necessary, to resolve customer issues

Qualifications

• Education: High school diploma or equivalent required; a bachelor's degree in business, marketing, or a related field is preferred.
• Experience:
  • Minimum of 1-2 years of proven success in inside sales, preferably in the broadband or telecommunications industry.
  • Demonstrated ability to consistently meet or exceed sales targets.
• Certifications: Sales certifications (e.g., Certified Inside Sales Professional) are a plus but not required.

Physical Demands

• Ability to sit for extended periods and work with a computer and telephone system.
• Occasionally required to stand, walk, and lift objects up to 10 lbs.

Why Join Fastwyre Broadband?

At Fastwyre Broadband, we are passionate about bringing cutting-edge connectivity to underserved areas. As part of our sales team, you’ll be at the forefront of this mission, contributing to a company culture that values innovation, collaboration, and customer satisfaction.