What are the responsibilities and job description for the Program Manager position at Favorite Healthcare Staffing, Inc.?
Position Details:
Definition of Work:
Client-facing, primary point of contact for client growth. Drives growth within client relationships by emphasizing expanded communication lines within the client and engaging with C-suite and other leadership. Responsible for tracking trends and changes within the client's organization and leadership structure. Constantly assess the health of each client partnership ensuring maximum viability.
Job Description:
- Client-facing, primary point of contact for client growth
- Achieves goals and metrics set by the VP of Favorite Managed Services & Director of Client Engagement & Program Management
- Reports on processes, areas for improvement, and ongoing metrics
- Drives growth within client relationships by emphasizing expanded communication lines within the client and engaging with C-suite and other leadership ongoing
- Responsible for tracking trends and changes within the client's organization and leadership structure
- Responsible for daily call logging and outreach process reporting
- Manages all CRM notes and contact updates
- Collaboration across Managed Services team for the expansion of client partnerships
- Works closely with all Account Managers to identify opportunities for growth and expansion within client partnerships
- Growing aligned accounts based on the metrics provided by Director of Client Engagement
- Must execute responsive communication
- Responsible for the overall client satisfaction
- Constantly assess the health of each client partnership ensuring maximum viability
- Executes the roll-out of new or improved program opportunities for current clients
- Responsible for all client Quarterly Business Reviews including facilitation of scheduling and action items pertaining to QBRs
- Maintenance of timely rate reviews/updates and contract renewals (with a quarterly minimum review based on the market) and all communication with the client in relation to rates
- Collaboration across account management within Managed Services for the improvement of client support and services
- Specializes in understanding the details of client accounts, where we are currently partnered and opportunities for growth as it relates to calling client partners
- Executes effective client contact and research including leadership connections, communicating new market intel such as client expansion, new locations, etc.
- Understands the full scope of MSP operational offerings and services in-scope under the agreement and those that could be added as an additional service line
- Utilizes marketing pieces for the execution of expanded partner lines within current clients (growth in allied, direct hire, etc.)
- Effective communication between:
- Program Manager and Client
- Program Manager and Account Managers
- Program Manager and Client Engagement
- Program Manager and Payroll/Logistics
Experience and Qualifications:
- Ideal candidate should be collaborative with all partnerships of Favorite Managed Services
- Must have clear and effective communication abilities
- Must be metrics and goal driven to support growth
- Experience with client facing engagement
Applicants must be able to show proof that they are legally eligible to work in the United States.
Favorite Healthcare Staffing, Inc.is an equal opportunity employer and does not make hiring decisions based on race, color, religion, gender or other protected classes.
