Operations Coordinator

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both performing and non-performing mortgage loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers aren’t loan numbers — they’re homeowners.

Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.

Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for an Operations Coordinator to join our team!

The Operations Coordinator is responsible for facilitating activities as they relate to the Secondary Marketing process to include but are not limited to, investor exception requests, loan boarding, quality control reviews, due diligence response, and resolution. The incumbent will also ensure that internal systems are accurate and contain current information regarding all loan level data points and the facilitation of other operations tasks associated with documentation retrieval and post-closing support requirements.

What you will do for Constructive Loans:

• Review and resolve due diligence exceptions and loan defects
• Analyze credit-related characteristics at a loan lever to ensure compliance with all guidelines
• Coordinate and monitor operational deliverables to ensure timely completion
• Work with various departments to resolve open issues
• Assist with post-sale loan audits to ensure accuracy and completeness
• Collaborate with multiple departments as needed
• Perform any other duties as assigned
  
  

What you will bring to Constructive Loans:

• High school diploma/GED required
• Bachelor’s degree preferred (or equivalent work experience to include 2 years of mortgage processing, underwriting, and/or quality control) with some college experience
• Ability to review documents for completeness and accuracy
• Excellent organizational, analytical, attention to detail, and planning skills
• Strong written and verbal communication
• Encompass experience preferred
• Recent experience working to support loan-level processing, underwriting, closing, and post-closing in both residential and commercial mortgage origination
• Able to work and adapt to using multiple operating systems (familiarity with Encompass software) and applications
• Proficient in Microsoft Office products (especially Excel and Word)
• Self-motivated, detail-driven, highly responsive, and have strong initiative and drive
• Able to work with multiple departments and leaders
• Demonstrated teamwork and excellent customer service skills
  
  

Equity and Inclusion are embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify. E-Verify is a registered trademark of the U.S. Department of Homeland Security.