Funder

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both performing and non-performing mortgage loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers aren’t loan numbers — they’re homeowners.

Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.

Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a Funder to join our team!

Reporting to the Closing Manager, this position is responsible for the timely and accurate review of executed loan documents and settlement statements to ensure minimum funding requirements are met. This includes auditing executed loan documents for accuracy of completion or missing items from the closing package. The role will analyze financial risk, create internal documents and reports on the loan process, and determine best practices for the department. The role will answer client questions and calls, coordinate with banks and credit companies, and oversee the processing of loan documents.

What you will do for Constructive Loans:

• Ensure outstanding customer experience by quickly reviewing executed loan documents and settlement statements for funding authorization
• Compare documents to determine if they are sufficient to satisfy outstanding underwriting conditions
• Discuss any discrepancies with the underwriter to determine the resolution 
• Provide borrower/broker with timely and periodic updates on status 
• Determine when the loan is ready for funding and provide funding authorization to the closing agent   
• Provide timely status updates and identify corrections and/or missing items from the executed closing package
• Ensure all outstanding underwriting conditions are cleared prior to issuing funding authorization
• Validate that information in the Loan Origination System is accurate 
• Index loan documents for correct placement in LOS efolder
• Check file for completeness and required document
• Verify and set up lender wire for closing with warehouse
• Review executed loan documents prior to release of funds
• Work directly with borrowers, brokers, and origination teams to ensure timely and accurate loan funding
• Manage pipeline in accordance with all department SLA’s.
• Meet crucial deadlines as requested
• Provide a high level of customer service to internal and external customers
• Actively participate in ongoing efforts to continually improve customer service experience.
• Confirm loan compliance with all state and federal regulations and policies, as well as investor/mortgage lending product and program guidelines
• Maintain professionalism and adhere to standards consistent with company policies and procedures
• Ensure compliance with policies, processes, and practices
• Perform other duties and responsibilities as assigned

What you will bring to Constructive Loans:

• High school diploma/GED 
• 1 years’ of experience in the mortgage industry
• 1 years’ of prior closing or funding experience preferred 
• Experience  in Encompass or similar software preferred
• Knowledge of state-specific requirements
• Strong skills in MS Word, Excel, and PowerPoint
• Customer service focused
• Strong verbal and written communication skills
• Strong interpersonal skills 
• Collaborative work style; high team-orientation
• Excellent problem-resolution skills
• Ability to work in a high volume, fast-paced, deadline-driven environment
• Ability to manage multiple tasks and projects simultaneously
• Open to change; agile; high learning agility 
• Strong problem-solving abilities
• Ability to analyze and interpret data to identify opportunities and propose solutions
• Strong project management skills
• Strong attention to detail and organizational skills
• Ability to prioritize; effective time management
• Self-directed; ability to proactively ask questions and surface issues/ concerns 
• Professional maturity, integrity, ability to maintain confidential data and information

Equity and Inclusion are embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify. E-Verify is a registered trademark of the U.S. Department of Homeland Security.