What are the responsibilities and job description for the : Unit Support Worker II-Front Desk Reception position at Fayette County State of Ohio?
Company Description
BENEFITS
- Flexible work hours offered depending on agency needs
- Medical, dental, and vision available for employee, spouse, and family
- Employee assistance program provided to employees and their households
- Wellness program for employees and spouses enrolled in a medical insurance plan
- Paid sick leave, if earned leave is available
- Paid vacation after 1 year of service or with 1 year of prior countable service
- Ohio Public Employees Retirement System (OPERS)
- 11 paid holidays
- Deferred compensation plans available
- Employee Relations Committee
- Gym Membership Discounts
Job Description
ESSENTIAL JOB FUNCTIONS:
Primary duties include:
- Greets public in person or by answering multi-key set telephone system
- Establishes consumers needs
- Screens applications
- Scans documents taken in at the front desk and by mail
- Sets appointments for or direct consumer to appropriate staff member(s) as assigned
- Monitors receptionist area
- Assists clients to complete paperwork, reviews information or forms for completeness
- Answers questions regarding guidelines, or eligibility requirements
- Opens, date stamps, sort mail, and routes it to appropriate staff, prepare outgoing mail, copies documents, performs clerical task
- Collect/ receipt/document payments taken by the agency
Qualifications
MINIMUM QUALIFICATIONS:
Strong written and verbal communication skills. Knowledge of Microsoft programs (Word, Excel, PowerPoint, Outlook, TEAMS, and SharePoint). Exceptional customer service skills and ability to respectfully respond to customer frustrations. Ability to work concurrently on multiple tasks/projects. Must be adaptable and willing to work in a team environment
Additional Information
Monday-Friday 8:00-4:00
Starting pay: $17.43 - 22.61
THE FAYETTE COUNTY EOE
Salary : $17 - $23
