What are the responsibilities and job description for the IT Business Systems Analyst II (IT Communication Specialist) Job at Fayetteville position at Fayetteville State University?
IT Business Systems Analyst II (IT Communication Specialist)
The selected candidate must be legally authorized to work in the United States.
Position Information
Position Title : IT Business Systems Analyst II (IT Communication Specialist)
Working Title : IT Communication Specialist
Position Number : 001329
Full-Time Or Part-Time : Full Time
Time Limited Position : No
Number of Vacancies : 1
Department : ITS
Posting Number : 0401726
SHRA / EHRA : Exempt Professional Staff (EPS)
Job Category : Professional
Hiring Range : Commensurate with Education and Experience
Overall Position Competency : EHRA
Primary Purpose of the Organizational Unit :
The mission of Information Technology Services is to explore, implement, and support the uses of technology to achieve the University’s academic and administrative objectives as stated in the University strategic plan.
Primary Purpose of the Position :
The IT Communications Specialist plays a critical role within the Division of Information Technology Services (ITS), serving as a key member of the Learning Technologies & Engagement Services Team. This position is responsible for leading the strategic development, coordination, and distribution of all IT communications, ensuring that complex technical information is translated into clear, accessible messages for diverse audiences. By fostering effective communication, the IT Communications Specialist enhances user engagement, promotes IT initiatives, and strengthens the overall impact of ITS services across the institution.
IT Communications
- Organize and lead outreach initiatives, such as workshops or webinars, to increase awareness of ITS services and resources.
- Develop and execute IT communication strategies to support key ITS initiatives and projects.
- Craft clear and engaging content for various platforms (email, web, social media, bi-monthly Technology@FSU e-newsletter, etc.) to ensure users understand ITS services, updates, and policies.
- Collaborate with technical teams to translate complex IT concepts into user-friendly language for non-technical audiences.
- Manage ITS-related announcements such as system updates, outages, maintenance schedules, and new service rollouts.
- Maintain and update ITS web content to ensure information is current, accurate, and easily accessible.
- Create training materials and guides to help users effectively utilize ITS tools, platforms, and services.
- Monitor and manage internal and external feedback channels to address user concerns and improve communication strategies.
- Coordinate with various departments to ensure consistent messaging across the organization.
- Measure and analyze the effectiveness of communication efforts through surveys, user feedback, and engagement metrics.
- Ensure brand consistency in all ITS communications, adhering to university or organizational guidelines.
Description of Work Continued
Project and Change Management
Minimum Education And Experience Requirements
A bachelor’s degree in a discipline related to the area of assignment or an equivalent combination of training and experience, 2-4 years of experience. All degrees must be received from appropriately accredited institutions.
Knowledge, Skills And Abilities
Preferred Qualifications
Experience working with various communication systems.
Special Instructions To Applicants
The selected candidate must be legally authorized to work in the United States.
Notice to Applicants
Please make sure that the work history listed on your application is identical to the work history listed on your resume. The application must be filled out completely, Do Not Use the phrase “see resume.” Please list at least three (3) professional references to include a current supervisor. References will only be contacted if you are selected for the position and with your permission.
Closing Date
Open Until Filled : Yes
Additional Information for Applicants
All new employees are required to have listed credentials / degrees verified prior to employment. Transcripts should be provided for all earned degrees and / or the degree which is being used to satisfy credential / qualification requirements. Transcript requests are the responsibility of the candidate.
EEO Statement
This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable). Fayetteville State University is committed to equality of educational opportunity and does not discriminate against applicants, students, or employees based on race, religion, color, national origin, sex, age, disabling condition, political affiliation or sexual orientation. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.
Veteran's Statement
Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.
Required fields are indicated with an asterisk (
Constituent Institution of The University of North Carolina.
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