JOB SUMMARY Job Summary
Position : IT Specialist, GS-12 / 13
Division : IT Infrastructure Division
Unit : Data Center Unit
Location : Pocatello, ID (Huntsville, AL also available)
Working Hours : 8 : 00 am - 4 : 30 pm (flexible)
Salary : Salary shown is the BASE SALARY for the grade level. Appropriate locality pay will be applied according to the location of the official duty station.
GS-12 $75,$98,
GS-13 $90,$117,
Full Performance Level : GS-14
Number of Positions Available : 1
Duration : Full Time / Permanent
Additional selections may be made from this announcement to fill positions within the same division when the position includes substantially the same duties, responsibilities, and qualifications.
Key Requirements
- Must be a current, permanent FBI employee
Major Duties : GS-12 :
Configure, manage, and monitor all installed systems and infrastructure within the various data centers.Install, configure, test, and maintain all firmware and software updates for network gear throughout the data centers.Proactively ensure the highest levels of systems and infrastructure availability.Write and maintain custom scripts to increase system efficiency and lower human intervention time on any tasks.Resolve, work, and provide excellent customer service while resolving tickets from various ticketing systems assigned to the team.GS-13 :
Produce documentation, reports, diagrams, and technical specifications to facilitate planning, proposals, new / updated procedures, new implementation, or upgrades of the IT infrastructure.Provide advice and guidance to management regarding technical issues which pertain to the planning, designing, developing, procuring, implementing, operating, and maintaining of the organization's IT systems.Serve as point of contact of customer and user complaints concerning computer malfunctions, analyzing, and troubleshooting error conditions of varying complexity.Study, analyze and develop work measurement and other statistical methods to arrive at quantitative data necessary for analysis to improve accuracy, timeliness, and validity of various services.Serve as Team Leader on large and complex projects, as required.Serve as a liaison with internal and external IT groups and others, such as, but not limited to : Servers, Networking, Engineering, Facilities, Security, and Customers.Qualifications and Evaluations
Please make sure your specialized experience / requirement(s) can be identified in your resume. Applicants must meet the qualification requirements by the closing date of this announcement.
Your application will be evaluated and rated under the FBI’s Candidate Rating Procedures. Your resume and supporting documentation will be used to determine whether you meet the job qualifications listed in this announcement and will be compared to your responses to the online assessment questionnaire. High self-assessment in the vacancy questions that is not supported by information in your resume, and / or supporting documents may eliminate you from Most Competitive status.
Your application will then be placed in one of three categories : Most Competitive, Competitive, or Least Competitive. Names of candidates in the Most Competitive category will be sent to the hiring official for employment consideration. Veterans’ preference will be applied.
All applicants will be rated on the following Competencies :
Technology AwarenessCustomer ServiceInformation ManagementSpecialized Experience (SE) :
GS-12 : Applicant must possess at least one (1) year of specialized experience equivalent to the GS-11 grade level. SE is defined as follows :
Experience in configuring, managing, and monitoring data center or Enterprise network equipment.Experience with Software-Defined Networking (SDN) in a multi-tenant, multi-site, data center or Enterprise environment.Experience networking.Experience with Bridge Domain, VRF, VPC, EPG, and Contracts.GS-13 : In addition to the above, applicant must possess at least one (1) year of specialized experience equivalent to the GS-12 grade level. SE is defined as follows :
Experience providing expert advice and guidance to management regarding technical issues which pertain to the planning, designing, developing, procuring, implementing, operating and maintaining of the organization's IT systems.Experience leading a team-based environment of technical personnel in complex and mission critical projects.Experience managing and successfully completing complex IT projects.How to Apply
For detailed instructions related to applying, uploading documents, withdrawing an application or updating your application, please review instructions on . If applying online is a hardship, please use the contact information listed in the vacancy announcement prior to the closing date for assistance.
Required Documents
To apply to this position, interested applicants must provide a complete application package by the closing date which includes :
Your resume, specifically noting relevant work experience and associated start and end datesA complete assessment questionnaireOther supporting documents (if applicable) : College transcripts, if qualifying based on education or if there is a positive education requirementMemorandum for Record (MFR), Please see Additional InformationDocuments that were uploaded one or more years ago will need to be uploaded again. Although an applicant may see these documents within their current profile, the HR Specialists may not have access to view them. All applicants are being asked to upload another copy (if applicable) to ensure the staffing units can review the complete application.
You must complete this application process and submit any required documents by 11 : 59 (EST) on the closing date of this announcement. If applying online is a hardship, please contact the HR Specialist listed in the vacancy announcement prior to the closing date for assistance.
What to Expect Next
Once your complete application is received we will conduct an evaluation of your qualifications and determine your ranking. The Most Competitive candidates will be referred to the hiring manager for further consideration and possible interview. You will be notified of your status throughout the process.
Additional Information
Failure to provide necessary and relevant information required by this vacancy announcement may disqualify you from consideration. Additional information will not be requested if your application is incomplete. Your application will be evaluated solely on the basis of information you have submitted.As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service.Federal agencies may request information regarding the vaccination status of selected applicants for the purposes of implementing the other workplace safety protocols. Positions with fitness for duty requirements or those that require international travel may require proof of certain vaccinations.Management may select at any grade for which this position has been announced.Identification of promotion potential in this announcement does not constitute a commitment or an obligation on the part of management to promote the employee selected at some future date. Promotion will depend upon administrative approval and the continuing need for an actual assignment and performance of higher-level duties.Limited Movement : Policy has been implemented wherein support employees entering a position through a competitive OR non-competitive action may be precluded from moving to another position within the Bureau by means of reassignment or change to lower grade for a minimum of 12 months. HRD will waive this limited movement policy for qualified employees, who have received an official notification letter that their current position is being relocated to Redstone Arsenal in Huntsville, Alabama by 2024, so those employees can compete for a position elsewhere.Probationary employees are precluded from being considered for all job opportunities until 12-months of their 24-month probationary period has concluded. Probationary employees may be considered for competitive vacancies that are advertised within their respective division or field office after serving 90 days within the FBI.Candidates will not be considered if currently on a Performance Improvement Plan (PIP); a Letter of Requirement (LOR); or have failed a PIP or LOR and are currently awaiting the final action by HRD.a. A Performance Improvement Plan (PIP) is a 90-day written developmental plan for an employee whose performance on one or more critical elements is rated "Inconsistent."
b. A Letter of Requirement (LOR) is issued when a supervisor identifies leave abuse and / or when frequent absences negatively impact operations of an office.
Employees returning from LEGAT assignments must advise the Staffing and Administrative Unit / International Operations Division of their application for this position.Relocation expenses MAY be borne by the FBI. Candidates receiving a transfer of physical location, whether at the expense of the FBI or not, will be required to complete a one-year commitment to the assignment, prior to moving to a new position at the FBI. The 12-month waiting period begins the day an employee reports for duty at the new location.Current tax law impacts your transfer by making your moving expense reimbursements taxable. Please contact for information regarding taxable expenses. For additional insight on the personal impact of the IRS tax rules, you may wish to contact the IRS or a tax professional. Federal Travel Regulation provides that the Withholding Tax Allowance (WTA) plus the Relocation Income Tax Allowance (RITA) are designed to "substantially reimburse" an employee for the additional Federal, State, and Local taxes associated with a change of duty station and the FBI has the authority to compensate employees through the WTA and RITA.Candidates receiving a transfer of physical location, whether at the expense of the FBI or not, will be required to complete a one year commitment to the assignment, prior to moving to a new position at the FBI. The 12-month waiting period begins the day an employee reports for duty at the new location.Employees selected for promotions at the GS-12 level or higher, as well as employees selected for positions where a transfer of location is required, will be processed through the name check program prior to being notified of their selection.Memorandum for Record : Work performed outside assigned duties (that would not normally be documented on a SF-50, i. e., back-up duties), has to be documented in detail by an immediate supervisor in order to receive full credit for amount of time worked in that position. If no documentation is furnished no credit will be given for time worked in that position. The following notations must be specified in the documentation (Memorandum for Record) :a. Percent of time worked in the particular position (cannot conflict with main duties)
b. The month / year work began
c. Frequency worked (, daily, monthly, etc.)
d. Specific duties performed
Attach the Memorandum for Record to your application in the "Cover Letters and Attachments" section of My Career Tools on the Careers Home page. Please upload the attachment as type "Other."
Nepotism
Nepotism is the act of favoring relatives in the hiring process, and is prohibited by law. Public officials are prohibited from hiring or promoting relatives or relatives of officials in their chain of command, as well as actively or indirectly endorse a relative's appointment or promotion.
During the hiring process, all selected candidates and FBI hiring managers will be required to certify they are not related to anyone involved in the hiring process.
Reasonable Accommodation Request
The FBI provides reasonable accommodations to qualified applicants with disabilities. If you need a reasonable accommodation pursuant to a sincerely held religious belief or medical disability for any part of the application and / or hiring process, please notify the Office of Equal Employment Opportunity Affairs (OEEOA) Reasonable Accommodation (RA) Program by either
Salary : $75 - $98
