What are the responsibilities and job description for the Help Desk Specialist position at FC Tax and Accounting Inc?
FC Tax and Accounting Inc is looking for an enthusiastic and customer-focused Help Desk Specialist to join our team. In this role, you will be the first point of contact for our employees and clients, providing exceptional technical support and assistance. Your primary responsibility will be to troubleshoot and resolve IT-related issues, ensuring that our operations run smoothly and efficiently. As a Help Desk Specialist, you will be instrumental in maintaining the integrity and availability of our technology systems. You will have the chance to work in a collaborative environment, focusing on both individual and team success while gaining valuable experience in a professional setting. We value communication, professionalism, and a strong commitment to service excellence. If you have a passion for technology and enjoy helping others, we want to hear from you!
Responsibilities
- Serve as the first point of contact for technical support inquiries via phone, email, or in-person.
- Troubleshoot and resolve hardware and software issues for employees and clients.
- Maintain documentation of support requests, resolutions, and procedures.
- Assist in the setup and configuration of new hardware and software.
- Provide training and support to staff on software applications and tools.
- Monitor and maintain the IT inventory of equipment and software licenses.
- Collaborate with team members to identify areas for improvement in IT processes.
Requirements
- Associate's degree or equivalent experience in Information Technology or a related field.
- Proven experience in a help desk or technical support role.
- Strong understanding of computer systems, mobile devices, and other tech products.
- Excellent problem-solving skills and ability to troubleshoot technical issues.
- Effective communication skills with a friendly and professional demeanor.
- Knowledge of relevant software applications and tools.
- Ability to work independently and as part of a team in a fast-paced environment.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Life Insurance (Basic, Voluntary & AD&D)
- Work From Home