What are the responsibilities and job description for the Support Specialist position at FC Tax and Accounting Inc?
FC Tax and Accounting Inc is searching for a proactive and detail-oriented Support Specialist to enhance our client assistance team. In this role, you will be responsible for providing excellent support to our clients and team members, ensuring that their experiences with our services are seamless and satisfactory. Your duties will include responding to client inquiries, resolving issues, and bringing a customer-centric approach to problem-solving. As a Support Specialist, you will contribute to the overall success of our firm by helping clients navigate our services effectively and efficiently. Your ability to communicate clearly and empathetically will be vital in fostering strong relationships with our clients. If you are passionate about delivering outstanding support and improving client satisfaction, we welcome you to apply and join our team!
Responsibilities
- Respond to client inquiries via phone, email, and online chat in a friendly and professional manner.
- Assist clients with understanding our services, pricing, and processes.
- Troubleshoot and resolve issues for clients, providing timely and effective solutions.
- Document client interactions and feedback in our customer relationship management (CRM) system.
- Collaborate with other departments to resolve client issues and enhance service delivery.
- Identify opportunities for process improvement based on client feedback and inquiries.
- Participate in training programs to enhance service knowledge and support skills.
Requirements
- Bachelor's degree in Business, Communications, or a related field preferred.
- Proven experience in a customer support or client-facing role.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and the ability to work under pressure.
- Familiarity with customer relationship management (CRM) software is a plus.
- Ability to handle multiple tasks efficiently while maintaining a high level of detail.
- Demonstrated ability to work collaboratively within a team and independently.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Life Insurance (Basic, Voluntary & AD&D)
- Work From Home