What are the responsibilities and job description for the Director / Manager of Ticket Sales & Service position at FC Tulsa?
Job Description
FC Tulsa is seeking a highly motivated, well-organized, results-oriented sales professional that will be instrumental in building the ticketing sales strategy and creating the foundation to surpass short-term and long-term ticket revenue, attendance and retention goals. The Director/Manager, Ticket Sales will report to and collaborate with the Team President.
The ideal candidate will be a trailblazer with a proven track record in leading sales teams within the sports and entertainment industry. They will possess a unique blend of sharp business acumen and creativity, focusing on developing the club's ticketing strategy through cutting-edge sales techniques and outstanding team leadership.
Position Purpose
The FC Tulsa mission is to unite and inspire Green Country through the highest level of professional sports in Tulsa. The FC Tulsa core values are as follows:
- Passion for Tulsa
- Growth Mindset
- Positive Attitude
- Customer First Focus
- Hustle
Job Duties and Responsibilities:
- Assist in developing, implementing, and executing the short-term and long-term ticket sales strategies of the organization
- Actively sell and maintain a healthy book of ticket sales business
- Identify, recruit, hire, train and lead a sales team to build a dynamic sales environment that will exceed the sales goals of the organization
- Evaluate the daily activities of the sales team and provide regular feedback, training, coaching and leadership during weekly reviews
- Set team and individual sales goals, monitor daily, weekly and monthly results. Goals should consist of $s closed, as well as top and mid funnel sales activities.
- Collaborate with the CRM manager to articulate ticket sales campaign strategies, and desired lead list segmentations and reporting. They should then manage Ticket Staff to execute the sales campaign.
- Meet weekly with the Ticket Sales team on CRM Pipeline management, best practices, and goal achievement.
- Collaborate with the leadership team to develop and efficiently maintain all group sales campaigns and lead distribution within the club CRM (Hubspot).
- Develop and execute detailed premium and ticket sales and service strategies, establishing clear objectives and actionable steps to achieve sales targets.
- Provide guidance on the sales process with every team member, including assistance with prospecting, qualifying potential clients, presenting solutions and hosting consistent meetings with everyone on a regular basis
- Regularly measure the effectiveness of the organization’s various sales campaigns and offerings and provide recommendations for further improvement
- Cultivate strong relationships within the community that will encourage tickets sales and build a sales pipeline
- Maximize all group sales categories by executing best practices and implementing new and innovative group theme nights.
- Utilize feedback from customers to develop additional benefits, address concerns, improve communication and better the ticket offerings moving forward
- Represent the organization in the community at various events and work to identify new key community relationships and partnership that will assist in growing the organization
Qualifications:
- Bachelor's degree in business, Marketing, Sport Management, or a related field
- 4 years of experience in ticket or other B2B and B2C sales
- 1 year of sales leadership experience
- Strong technical experience using and managing sales staff through a CRM (Hubspot Preferred)
- Proven ability to build, develop and retain a staff
- Team above self-mentality
- High personal accountability
- Strong time management and organizational skills
- Desire to cultivate strong relationships within and outside of the organization
- Ability to be creative, take calculated risks and strive to better the standing of the organization
- Ability to communicate articulately and confidently, both verbally and in writing, with individuals at every level
- Ability to work effectively in a high-pressure environment while prioritizing and leading multiple tasks/projects at the same time
- Ability to work flexible hours including evenings, weekends, and holidays
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.