What are the responsibilities and job description for the Matchday Merchandise Associate position at FC Tulsa?
FC Tulsa is seeking enthusiastic, customer-focused individuals to join our game day team as a Matchday Merchandise Associate. This role is perfect for energetic, outgoing individuals who thrive in fast-paced environments and are passionate about delivering exceptional fan experiences. Matchday Merchandise Associates are responsible for providing top-notch customer service, operating point-of-sale systems, and assisting with merchandise setup, sales, and inventory during home games.
Key Responsibilities:
- Greet and engage fans in a friendly, professional manner to create a welcoming shopping environment.
- Operate point-of-sale (POS) systems accurately for transactions, including credit cards and mobile payments.
- Maintain an organized, clean, and visually appealing merchandise area, including restocking items as needed.
- Assist with the setup and breakdown of retail locations before and after games.
- Support inventory management by tracking sales, reporting discrepancies, and assisting with stock counts.
- Stay informed about current merchandise offerings, promotions, and pricing to assist customers effectively.
- Provide excellent customer service by addressing questions, resolving issues, and ensuring fan satisfaction.
- Work collaboratively with fellow merchandise staff and Merchandise Director to ensure smooth game day operations.
Qualifications:
- Prior retail, customer service is preferred but not required.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced, high-energy environment.
- Basic math skills and attention to detail for handling transactions accurately.
- Must be reliable, punctual, and able to work flexible hours, including evenings, weekends, and holidays based on the game schedule.
- Ability to stand for extended periods and lift up to 30 lbs. as needed.
- This position is a paid hourly position.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
