What are the responsibilities and job description for the User Experience Strategist position at FCA?
We are seeking a User Experience Strategist with a passion for understanding how automotive customers perceive and experience in-vehicle technology and user interfaces. This role blends internal product-focused research (supporting UX design, HMI, and product teams) with external customer satisfaction insights (analyzing market data, customer feedback, and third-party reports such as JD Power).
You will play a key role in defining, measuring, and improving the perceived quality and satisfaction of automotive user experiences across infotainment, ADAS, connectivity, and vehicle controls. Your work will help shape both product decisions and customer satisfaction strategies, ensuring our products meet evolving user expectations in a competitive marketplace.
The key responsibilities include:
Lead end-to-end UX quality and satisfaction research for automotive interfaces, including infotainment, ADAS, connected services, and interior interactions
Analyze internal data (warranty claims, customer service data, in-vehicle testing feedback) and external data (JD Power, Consumer Reports, syndicated studies, social listening) to uncover trends, pain points, and competitive gaps
Utilize customer satisfaction surveys, qualitative studies, and longitudinal ownership studies focused on UX
Evaluate benchmarking studies to assess competitive user experience quality across OEMs, identifying best practices and areas for differentiation
Synthesize findings into actionable insights and partner with UX Design, HMI, Engineering, and Product Planning teams to prioritize improvements
Build and maintain a UX quality dashboard tracking key metrics (e.g., user satisfaction, feature usability, perceived quality) to monitor product performance over time
Collaborate with external research partners and data providers to enrich internal insights with industry-level data and emerging trends
Advocate for the voice of the customer within internal teams, ensuring customer pain points are reflected in future development roadmaps
Basic Qualifications:
Degree in Human Factors, Psychology, HCI, Industrial Engineering, or related degree field
8 years' experience in UX research, human factors, customer experience (CX), or product quality, with a focus on automotive user experience
Deep understanding of automotive product development processes and the role of user research and quality metrics within that lifecycle
Strong analytical skills, including survey design, statistical analysis, text mining, and competitive benchmarking
Experience with research tools such as Qualtrics, Medallia, NVivo, Tableau, or similar
Familiarity with JD Power, Consumer Reports, AutoPacific, and other industry satisfaction data sources
Strong communication skills with the ability to present complex findings to senior leadership.
Experience working cross-functionally with Design, Engineering, Quality, and Marketing team
Preferred Qualifications:
Master's degree
Experience working in both OEM and supplier environments.
Global research experience (China, EU, etc.)
Familiarity with automotive regulatory requirements related to HMI/UX
Experience working in agile product development teams
EOE / Disability / Veteran
At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.
Our benefits reflects the FCA commitment to helping you reach your personal and professional goals. In addition to an environment that promotes career development, we offer benefits for a healthy lifestyle and a rewarding future, designed to take care of you and your family, in various stages of life.
As a global company, our employee packages will vary by country, customary norms and the legal entity into which you are hired.
You will play a key role in defining, measuring, and improving the perceived quality and satisfaction of automotive user experiences across infotainment, ADAS, connectivity, and vehicle controls. Your work will help shape both product decisions and customer satisfaction strategies, ensuring our products meet evolving user expectations in a competitive marketplace.
The key responsibilities include:
Lead end-to-end UX quality and satisfaction research for automotive interfaces, including infotainment, ADAS, connected services, and interior interactions
Analyze internal data (warranty claims, customer service data, in-vehicle testing feedback) and external data (JD Power, Consumer Reports, syndicated studies, social listening) to uncover trends, pain points, and competitive gaps
Utilize customer satisfaction surveys, qualitative studies, and longitudinal ownership studies focused on UX
Evaluate benchmarking studies to assess competitive user experience quality across OEMs, identifying best practices and areas for differentiation
Synthesize findings into actionable insights and partner with UX Design, HMI, Engineering, and Product Planning teams to prioritize improvements
Build and maintain a UX quality dashboard tracking key metrics (e.g., user satisfaction, feature usability, perceived quality) to monitor product performance over time
Collaborate with external research partners and data providers to enrich internal insights with industry-level data and emerging trends
Advocate for the voice of the customer within internal teams, ensuring customer pain points are reflected in future development roadmaps
Basic Qualifications:
Degree in Human Factors, Psychology, HCI, Industrial Engineering, or related degree field
8 years' experience in UX research, human factors, customer experience (CX), or product quality, with a focus on automotive user experience
Deep understanding of automotive product development processes and the role of user research and quality metrics within that lifecycle
Strong analytical skills, including survey design, statistical analysis, text mining, and competitive benchmarking
Experience with research tools such as Qualtrics, Medallia, NVivo, Tableau, or similar
Familiarity with JD Power, Consumer Reports, AutoPacific, and other industry satisfaction data sources
Strong communication skills with the ability to present complex findings to senior leadership.
Experience working cross-functionally with Design, Engineering, Quality, and Marketing team
Preferred Qualifications:
Master's degree
Experience working in both OEM and supplier environments.
Global research experience (China, EU, etc.)
Familiarity with automotive regulatory requirements related to HMI/UX
Experience working in agile product development teams
EOE / Disability / Veteran
At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.
Our benefits reflects the FCA commitment to helping you reach your personal and professional goals. In addition to an environment that promotes career development, we offer benefits for a healthy lifestyle and a rewarding future, designed to take care of you and your family, in various stages of life.
As a global company, our employee packages will vary by country, customary norms and the legal entity into which you are hired.
