Fraud Analyst

JOB SUMMARY:
 

FCB Banks is looking for talented, hardworking, energetic professionals to join our growing team in both customer facing and customer support positions. We are a locally owned community bank offering a broad range of products and services delivered with great customer service.

Responsible for the detection and mitigation of fraudulent transactions across all delivery channels including but not limited to ATM, Debit Cards, Credit Cards, Checks, Wire Transfers or any other Negotiable instruments. Utilizes knowledge based on experience to research possible fraud and system issues related to all banking transactions including online and mobile banking transactions. Reviews and analyzes accounts and customer situations that may require specialized mitigation tools or a high level of knowledge and expertise relative to changes in the evolution of payment systems and electronic banking environments.  

Location:          Swansea, IL; 2610 N. Illinois

Job Type:         Full-Time; Monday - Friday

PRIMARY RESPONSIBILITIES/DUTIES:
 

1. Assist customers and bank staff with fraud mitigation and recovery of fraudulent transactions
2. Handle customer documentation and correspondence in regards to REG E
3. Investigate fraud or other issues related to all transaction disputes
4. Review System and user access reports for possible fraud or security access problems
5. Review ATM and Mobile deposits to analyze suspicious activity, apply holds and escalate if needed
6. Review large dollar items
7. Contact cardholders to verify if ATM and debit card transactions are valid; Close and reissue compromised cards when necessary
8. Process affidavit claims in order to ensure compliance; Work with all bank locations to gather information as needed
9. Conduct timely investigations of suspect fraudulent activity to ensure minimal loss/inconvenience to FCB and its customers
10. Ensure fraud alerts are documented and dispersed to appropriate employees in a timely manner
11. Develop and maintain contacts with local, state and federal law enforcement agencies
12. Research transactions and gather necessary documentation to develop a case file to maintain for internal use
13. Track fraudulent transactions and dollar amounts to report losses and recoveries
14. File records for retention (i.e. ATM disputes, Reg E issues, etc)
15. Maintain a high level of expertise relative to all transactions, including current fraud trends
16. Assist in customer and staff education
17. Identify and report to management suspicious activity that may warrant required regulatory report filings
18. Other duties as assigned by management

SKILL REQUIREMENTS:
 

• Organization
• Detail-oriented
• Initiative/self-motivated
• Service and team-oriented
• Professionalism
• Ability to recognize irregular or suspicious transactions
• Communication: oral, written and listening

TECHNICAL KNOWLEDGE REQUIREMENTS:
 

Working knowledge of:

• Regulation E
• Regulation CC
• Regulation D
• BSA Rules and regulations
• Fraud trends

Basic knowledge of:

• Computer system
• General office equipment (copier, fax machine, calculator, etc.)
• Banking Transactions
• Banking Products and Services

Equal access to programs, services and employment opportunities is available to all persons without regard to age, ancestry, citizenship, status, color, physical or mental disability, genetic information, marital status, military status, national origin, race, religion, sex (including pregnancy), sexual orientation, or any other basis protected by federal, state, and/or local law.

In accordance with the Americans with Disabilities Act and/or applicable state and local laws, applicants requiring reasonable accommodations for the application and/or interview process should notify the FCB Human Resources Department. Examples of reasonable accommodations include making a change to the application process; providing written materials in an alternate format such as braille, large print, or audio recording; using a sign language interpreter; using specialized equipment; or modifying testing conditions.

Applicants have rights under Federal Employment Laws

Equal Employment Opportunity Poster   https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Equal Employment Opportunity Supplement   https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

Family and Medical Leave Act (FMLA)  https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf

Employee Polygraph Protection Act   https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf