Assistant Program Manager (Youth)

Job Purpose

The Assistant Program Manager provides supervision, guidance, and support to the Office Manager and other assigned supervisees while actively assisting Program Director with providing oversight of the day-to-day operations of their assigned program.

Qualifications

• Preferred qualifications varies by program.

Core Job Duties

• Provide oversight of the day-day operations of the program. Provide coverage of the day-to-day program area needs, when necessary.
• Meet with Director on a regular basis to specifically discuss any issues associated with treatment related to access, efficiency, effectiveness, and experience. The Director and Assistant Program Manager will brainstorm and develop plans to make improvements in these areas, if necessary.
• Communicate any issue and concerns, provide feedback and recommendations to the program’s Director on a regular basis.
• Ensure program staff attend committee meetings, as applicable, and effectively and consistently communicate information obtained at the meetings to the program.
• Assist with and manage stakeholder feedback to inform practices and business operations. Address issues, as identified.
• Communicate chart audit findings to staff. Provide oversight and ensure follow-up of all chart audits performed by the program and ensure findings are communicated to the team. The Assistant Program Manager will ensure any issues identified are addressed and adequate follow-up occurs to ensure issues no longer exist.
• Provide supervision to the Office Manager and other supervisees on a regularly scheduled basis. Supervision sessions will be documented on the agency's Documentation of Supervision form in Unbound.
• Provide oversight of the program’s Snowflake reports related to late notes, appends/voids, etc. Work closely with the Director and Clinical Managers to ensure issues are being addressed.
• Participate in and maintain positive community relationships.
• Work closely with the director on a plan to improve the program and agency’s culture and environment.
• Ensure program operates in a safe manner. Any safety issues brought to the attention of the Assistant Program Manager by the Office Manager during Health & Safety Conductions will be brought to the attention of the Director to be addressed ASAP.
• Participate and attend weekly staff meetings. The assistant program manager will ensure information reviewed in Staffing is shared with the team as necessary.
• Participate in and attend monthly Program/Department Collaborative Team meetings. Develop and consistently follow a program communication plan to ensure information is effectively communicated to program staff.
• Process emails and respond timely during business hours.
• Adherence to all applicable evidence-based practice models.
• Orally communicate information effectively and accurately.
• Assure program operates within the constraints of the agency's certification (CARF, DMH) standards and strategic plan related to clinical care.
• Abide by program and agency policies and procedures.
• Other job duties and special projects as assigned.