STAR Clinical Manager

Job Purpose

The STAR Clinical Manager (CM) provides supervision to direct care staff and other supervisees while managing and leading the day-to-day operations of their assigned program.

Qualifications

• Minimum of a master’s degree in a human services field.
• Master's degree in education, special education, or education administration with the completion of a specialized training plan developed by FCC Behavioral Health within the first 90 days of employment in the role of STAR Clinical Manager.

Core Job Duties

• Manage and lead the day-to-day program operations. Provide program coverage in areas of need, as necessary.
• Provide feedback and recommendations to include in the program’s annual plan and assist with the implementation of the plan (Strategic Plan related to clinical care).
• Identify and address any front-line treatment/service issues (access, efficiency, effectiveness, experience).
• Communicate issues and concerns, provide feedback and recommendations to the Director on a regular basis.
• Conduct monthly focus groups with both clients and staff.
• Organize and facilitate regular, structured clinical treatment team meetings and reviews cases, as assigned.
• Provide direct care services. This may include crisis interventions to persons-served, so knowledge regarding civil involuntary detention procedures is required.
• Conduct chart audits and communicate findings to staff. Develop and provide trainings/inservices to address chart audit findings/trends.
• Provide clinical supervision to clinical staff on a regularly scheduled basis and document the session on the Agency’s Documentation of Supervision form in Unbound. The Clinical Manager may also provide supervision to non-clinical staff. Supervision sessions for non-clinical staff must occur on a regular basis, as well and documented on the Agency’s Documentation of Supervision form.
• Monitor productivity of staff, assist staff in problem solving when concerns arise, and address any issues, as necessary.
• Monitor program reporting such as late notes, no show rates, append/voids, etc., and addresses issues, as necessary.
• Implement any plan to improve the program’s profitability, access to services, quality, etc.
• Participate in and organize (as appropriate) community events/activities.
• Work closely with the Director and team on a plan to improve the program and agency’s culture and environment and ensure that the program is honoring the agency’s mission and values.
• Ensure the program is providing quality services by developing a thorough understanding of the program’s outcomes/measurements. Be familiar with the current status of the program’s outcomes. If outcome issues are identified, the CM will work with the Director on a plan to make improvements.
• Develop and consistently follow a program communication plan to ensure information is effectively communicated to program staff.
• Process emails and respond timely during business hours.
• Monitor training plans of supervisees and ensure compliance.
• Adherence to all applicable evidence-based practice models.
• Orally communicate information effectively and accurately.
• Assure program operates within the constraints of the agency’s certification (CARF, DMH) standards and strategic plan related to clinical care.
• Abide by program and agency policies and procedures.
• Other job duties and special projects as assigned.