What are the responsibilities and job description for the Customer Service Analyst position at FCE Benefit Administrators, Inc.?
With almost 30 years of experience, FCE Benefit Administrators, Inc. as the trusted experts in government contracts, our team of professionals provide affordable, full-service administration for “bona-fide” fringe benefit plans as a third party administrator in accordance with SCA requirements, using an irrevocable funding arrangement.
Essential Functions :
- Provide excellent Customer service to members, providers, and vendors
- Must be able to work effectively in a call center environment
- Answer questions regarding employee and family health benefits
- Knowledge of Medical, Dental, Vision, Short Term Disability and Life and AD&D
- Computer Skills
- Building relationships with all customers
- Excellent verbal and written communication skills
- Answer approximately 75 phone calls per day
- Expert using chat features
- Research complex issues and bring to resolution
- Ask specific questions and listen actively
- Intervene with care providers on behalf of the Customer
- Excellent relationship building with team
- Assist Customers in navigating FCE website
- Meet the performance goals established for the position in the areas of efficiency, call quality, Customer satisfaction
- Good Attendance and Punctuality are a must
Requirements :
We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefit packages, and outstanding advancement opportunities. For this reason, we offer a comprehensive benefits plan including the following :
FCE is an equal opportunity employer.
