What are the responsibilities and job description for the FCHC ORTHOPEDICS - AMBULATORY BWC RECEPTIONIST, Full-time Days position at FCHC Medical Care LLC?
FCHC Orthopedics – Ambulatory BWC Receptionist
Department: FCHC Orthopedics
Status Hours: Full-time, 72 hours bi-weekly
Shift: 1st Shift
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Job Summary:
Fulton County Health Center is seeking a dedicated and detail-oriented Ambulatory BWC Receptionist to join our team at FCHC Orthopedics. This position plays a crucial role in coordinating BWC (Bureau of Workers' Compensation) prior authorizations and approvals for all FCHC Medical Group orders and in-office injections. The ideal candidate will have strong insurance verification knowledge, multitasking abilities, and effective communication skills to assist both providers and patients with insurance requirements. Additionally, this role will manage a multi-line telephone system, directing calls to the appropriate personnel.
Key Responsibilities:
- Coordinate and obtain BWC prior authorizations for medical group orders and injections.
- Verify insurance coverage and understand testing requirements.
- Communicate effectively with providers and patients regarding BWC and insurance policies.
- Operate a multi-line telephone system, directing callers appropriately.
- Utilize strong clinical thinking skills to make informed decisions.
- High school diploma or GED required.
- One to three months of related experience and/or training or equivalent education/experience.
- Knowledge of medical terminology is required.
- Previous experience in a provider’s office and EHR (Electronic Health Record) software is preferred.
- Strong multitasking abilities, customer service skills, and computer proficiency are essential.
