What are the responsibilities and job description for the Customer Service Coordinator- Mortgage Loan Servicing position at FCI Lender Services?
FCI Lender Services, Inc. is the premier loan and foreclosure servicing and management company nationwide. FCI Lender Services offers a full spectrum of Institutional and Private Money loan servicing products and services, locally or nationally, on a flexible basis, with experienced staff.
FCI is looking for professionals that are responsible, self-motivated, and can quickly adapt to change in a fast-paced environment. Qualified candidates will support and promote a positive work atmosphere. Teamwork is essential to our success, and we are looking for individuals that demonstrate caring, compassion, and the ability to get along with others.
FCI Lender Services offers a superior benefits package that includes 100% employer paid medical, dental, vision, and basic life insurance, 100% vested 401(k), observance of 9 federal holidays, plus 2 weeks paid vacation your first year.
Pay rate: $22-$25 Hourly, Full time position
Higher pay offered for proven prior mortgage loan servicing experience.
(Not loan origination or loan closing experience)
Position Responsibilities:
· Answer inbound calls regarding mortgage loans.
· Accurately document information into company software.
· Assist borrowers with Check-by-Phone Payments
· Review payment histories.
· Explain escrow disclosure statements.
· Perform office duties as assigned.
Knowledge, skills, & abilities:
· Interact with callers showing sensitivity, tact, and professionalism.
· Communicate clearly, listen concisely, and effectively.
· Read, interpret, and apply federal, state, and local collection laws, rules,
regulations and company policies and procedures (FDCPA & CFPB).
· Basic math skills
· Ability to analyze/resolve problems and adapt to change.
· Proper phone etiquette.
· Ability to follow written and/or verbal instructions.
· Ability to analyze/resolve problems and adapt to change.
· Solid vocabulary, math, and multi-tasking skills.
· Fluency in English, including business level verbal and written communication
skills.
· Basic computer skills with a minimum typing speed of 40 wpm.
Additional Information:
· Bank experience a plus
· Mortgage experience a plus
· Bilingual a plus
· Call Center experience preferred.
· Ability to pass a background check.
· Reliable transportation.
Monday - Friday
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Shift:
- 8 hour shift
Work Location: In person
Salary : $22 - $25
