What are the responsibilities and job description for the FCN Operations Processor position at FCN Bank?
FCN Operations Processor
FCN Operations Processor
Department: Deposit Operations
Job Status: Full-time
FLSA Status: Non-Exempt
Reports to: Operations Supervisor
Amount of Travel Required: Local
Positions Supervised: No
Work Schedule: Monday – Saturday
Position Summary
At FCN Bank, we believe in providing exceptional service and building lasting relationships with our customers. As an FCN Operations Processor, you will play a vital role in upholding our commitment to excellence in customer service. You'll join a dedicated team in our Deposit Operations department, where you'll assist customers with various banking needs, ensure accurate transaction processing, and contribute to the overall efficiency of our operations.
Essential Functions
- Perform data entry, capture, and balance work received from branches daily, upholding our commitment to accuracy and reliability.
- Resolve rejected items and balance transactions promptly, demonstrating our core value of accountability.
- Provide customers with accurate and timely information regarding their DDA and Savings accounts, embodying our dedication to transparency and trust.
- Conduct thorough customer research to address inquiries and resolve issues efficiently, reflecting our commitment to problem-solving and customer satisfaction.
- Prepare incoming and outgoing Cash letters with care and attention to detail, ensuring seamless processing and delivery.
- Monitor and verify proper signatures, figures, amounts, and endorsements for large checks, emphasizing our attention to detail and diligence.
- Maintain DDA and Savings signature cards for all branches, reflecting our commitment to thoroughness and organization.
- Fulfill other related duties as required to accomplish our mission of providing exceptional banking experiences.
- Ensure proper file retention and organization, reflecting our dedication to compliance and regulatory standards.
- Handle postage on all bank correspondence with care and efficiency, embodying our commitment to professionalism and reliability.
- Scan important financial documents into imaging software accurately and efficiently, demonstrating our commitment to innovation and technolog
Skills & Abilities
- High School Diploma or equivalent (GED) is required, reflecting our belief in the value of education and lifelong learning.
- Minimum of 6 months of customer service experience, demonstrating your commitment to serving our customers with excellence.
- Proficiency in computer skills, including the Jack Henry System, Microsoft Word, and Outlook, showcasing your adaptability and technological proficiency.
- Strong communication and problem-solving skills, reflecting our commitment to effective communication and proactive problem-solving.
- Ability to multi-task and prioritize effectively in a fast-paced environment, reflecting our dedication to efficiency and productivity.
- Proficiency in Microsoft Excel, 10-Key Calculator, and Outlook, demonstrating your commitment to continuous improvement and learning.
- Attention to detail and accuracy in all tasks, reflecting our commitment to excellence and reliability.
- Ability to work well with others, embodying our belief in the power of teamwork and collaboration.
At FCN Bank, our mission is to empower our customers and communities through exceptional service and financial expertise. If you share our passion for serving others and making a difference, we invite you to join our team as an FCN Operations Processor. Together, we'll continue to uphold our core values of integrity, excellence, and community impact. Apply now and become part of a team that's dedicated to making a positive difference every day.
FCN Bank N.A. is an equal-opportunity employer.
