What are the responsibilities and job description for the Customer Service Representative position at FDS Distributors?
Job Description
Job Description
Description : Position Summary :
The Customer Service Representative is responsible for providing customer interface and provides a variety of services, solutions, support, and information in a manner that builds trust, confidence, and long-term business. The customer service / inside sales representative is the primary internal customer point of contact for service, information regarding products, and customer
complaints.
ESSENTIAL JOB FUNCTIONS, DUTIES, AND RESPONSIBILITIES :
- Primary owner of day-to-day relationship with high-volume B-2-B customers, ensuring timely and accurate fulfillment of orders. Coordinates all activities with those particular clients with their assigned sales representatives and keeps sales reps abreast of any issues, opportunities, and developments.
- Tracks and manages larger, multi-service-center orders with multiple SKUs and multiple delivery points over several dates. Advocates for the customer to internal operations leaders.
- Consult with customers to provide information about products or services, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Remains knowledgeable and up-to-date on changes and developments in the company’s B2B infrastructures.
In addition to the benefits program, FDS also provides employees a competitive wage, career advancement, and training opportunities.
Requirements :
REQUIRED EDUCATION / CERTIFICATION :
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FDS employees give a lot, and we offer benefits that fit their needs. We provide industry-leading coverage and benefits to our people and their qualified family members, including :
