Customer Success Manager (CSM)

Our team is dedicated to providing exceptional customer experiences and building long-lasting relationships with our clients. We’re passionate about problem-solving and ensuring our customers receive support that’s timely, helpful, and knowledgeable.

As a Customer Success Manager, you’ll be the first point of contact for our customers, assisting them with inquiries, resolving issues, and guiding them through our sales process. We’re looking for a customer-focused individual with strong communication skills, a passion for service, and an ability to stay calm under pressure.

Responsibilities

• Respond to customer inquiries through phone, email, and in person promptly and professionally
• Identify and troubleshoot issues, providing sale solutions or directing customers to appropriate departments as needed
• Maintain detailed records of customer interactions, sales, and update account information
• Collaborate with sales team members to improve customer experience and share best practices
• Assist with customer concerns and work to find resolutions
• Support team and provide information about our products and services to new customers
  
  

Requirements

• Strong interpersonal and communication skills
• Ability to work in a fast-paced environment with a problem-solving mindset
• Previous experience in customer service, sales, or a similar role is a plus
• Familiarity with customer support tools is beneficial
• High school diploma or equivalent; additional education or certifications are a plus but neither are required
  
  

If you’re ready to make an impact by delivering top-notch customer service and boosting sales, apply today!

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