What are the responsibilities and job description for the Call Center Manager position at Federal Employee Service Association?
Who We Are: At FESA, we are fueled by greatness and a passion for service. For over 18 years, we have been the trusted partner for federal employees, guiding them toward a secure retirement and financial confidence. As we continue to expand in Nacogdoches, TX, we are seeking a dynamic leader to fulfill our Call Center Manager role.
Your Mission: As our Call Center Manager, you’ll be the backbone of our Nacogdoches location. You will cultivate and guide a team responsible for scheduling appointments with federal employees eager to secure their financial future. This role is about more than just overseeing operations—it’s about igniting motivation, ensuring peak performance, and driving results.
We’re Looking for a Leader Who:
- Owns the moment: Sees a challenge and rises to overcome it.
- Speaks with conviction: Communicates clearly, persuasively, proactively and with purpose.
- Builds strong connections: Acts as a respected ambassador, valued by both your team and clients.
- Leads with vision: Balances tradition with innovation, implementing creative solutions to drive results.
- Inspires results: Demands excellence while fostering a culture of growth and greatness.
What We Offer You:
- A Career with Purpose: This isn’t just a job; it’s a chance to leave a lasting legacy.
- Competitive Compensation/Benefits: $42,000 base salary monthly performance bonuses opportunities and health insurance
- Full-Time Hours: Monday-Friday, 10 AM - 7 PM CST
- Leadership Growth: Elevate your career and refine your leadership skills.
- A Team of High Achievers: Work alongside ambitious professionals who share your drive.
- A Proven Formula for Success: Your team will have access to:
- Pre-qualified leads via direct mail, social media, and referrals
- Exclusive access to federal employees’ direct contact numbers
- State-of-the-art tools to optimize scheduling efficiency
- Marketing at premier industry events to generate high-quality engagement
What It Takes to Lead Here:
- Experience in Management, Call Center, Retail, Outside Sales, or Restaurant Management is preferred.
- Background in Outbound Calling is a plus.
- Demonstrated history of consistently achieving and exceeding sales targets.
- Proven ability to train, mentor, and lead a high-performing team.
- Highly organized with a data-driven mindset: You know how to track, analyze, and optimize performance using CRM and other computer applications
- Commanding leadership presence: Balancing authority with approachability.
- Quick problem-solving skills: Turning obstacles into opportunities.
- Mastery of time and organization: No detail too small, no challenge too big.
- Proficiency in Microsoft Office & Google Suite (Salesforce knowledge is a plus).
MUST RESIDE IN NACOGDOCHES, TX
Lead. Inspire. Achieve greatness.FESA is built on a tradition of leadership, service, and excellence. If you’re ready to lead a team where your contributions make an impact every day, apply now and become a key part of our winning team!
Job Type: Full-time
Pay: $42,000.00 per year
Benefits:
- Health insurance
Application Question(s):
- Do you have experience in cold calling, telesales and appointment setting?
- Do you have management experience?
- Do you have experience in Salesforce?
- Are you aware that this is an in-person call center position?
- Have you ever had a DUI, Misdemeanor or felony?
Education:
- Associate (Preferred)
Experience:
- Microsoft Office: 1 year (Preferred)
- Sales: 1 year (Preferred)
Ability to Commute:
- Nacogdoches, TX 75965 (Required)
Work Location: In person
Salary : $42,000
