What are the responsibilities and job description for the Key Account Manager position at Federal Package Network, Inc.?
Job Summary
The Key Account Manager is responsible for analyzing, forecasting, coordinating, and driving end to end sales process, starting with creation of product briefs to ensuring timely delivery of product to clients. The role entails cultivating and maintaining excellent business relationships with internal and external teams, while identifying issues, risks and opportunities, analyzing information, and developing conceptual solutions to complex challenges. The Key Account Manager will maintain a strong knowledge of business objectives, category trends, retail dynamics, competitor activity, and consumer behavior.
Duties and Responsibilities
- Propose and implement solutions to drive profitable business growth and expand customer relationships. Including but not limited to joint business planning.
- Lead Quarterly Business Reviews from beginning to end to ensure alignment from both sides.
- Host pre-meetings to vet out agenda topics, hidden discussion points, or new perspectives.
- Prepare all presentation materials including agenda, business overview, potential opportunities, unseen risks, and analysis on any requests.
- Follow up with notes and key action items that have detailed dates, next steps, and responsibilities.
- Read, understand, and evaluate all documentation that is provided and requested by customers to ensure all risks are called out, that contracts are in the best interest of the company, and that all cross functional teams are aligned.
- Act as the key point of contact for customer:
- Manage all requests that come from customers, facilitating discussions with internal and external cross-functional teams (finance, marketing, operations, supply chain, R&D, quality).
- Develop and lead growth strategy and product assortment discussions to build relationships with the customer and drive profit.
- Identify competitive threats and develop strategies to ensure optimal coverage for portfolio of products.
- Evaluate any and all requests made by customers. Prepare fully for negotiations, to include identifying desired outcomes and acceptable/ unacceptable compromise. This includes pricing, new business opportunities, new operational requests or anything that will impact the business.
- Ensure disciplined and effective communication with key stakeholders and decision makers:
- Liaising with supply chain and demand planning to secure forecasts in line with channel plans and financial forecasts.
- Communicate gross shipment status, risks and opportunities to leadership and cross-functional teams.
- Effectively communicate and collaborate with internal personnel regarding pricing, order entry, item and BOM setup including any adjustments.
- Analyze the customer products, competitors, consumer insights, and future trends to translate to actionable opportunities:
- Assess and improve the sales order and customer service processes.
- Analyze and report on sales order trends, daily and monthly reporting.
Skills and Proficiencies
- High drive/motivation with the ability to adapt to changing requirements required.
- Able to interact with all levels of management effectively.
- Excellent written, verbal, and interpersonal communication skills.
- Strong experience analyzing sales data and problem-solving skills.
- Able to manage multiple projects and able to refocus priorities as the business dictates.
- Team player but can excel independently in a fast-paced environment.
- Acute attention to detail and high level of organization and accuracy.
- Ability to work under pressure with minimal supervision to meet tight deadlines.
- Adapt quickly to changing policies and procedures.
Education And Experience
- Bachelor’s Degree.
- 5 years of retail, CPG, or account management experience dealing with customers.
- 2 years of owning a P&L.
- Excellent computer skills and proficiency in Microsoft Office.
Company Benefits
- Medical, Dental & Vision Insurance
- Flexible Spending Account
- Dependent Care Account
- Paid Time Off (PTO)
- Company Paid Short-Term Disability, Long Term Disability, & Life/AD&D
- 401k contributions
- Flex Time
- Volunteer Time Off
- Bereavement Time Off
- New Parent Paid Leave
- And more!
