What are the responsibilities and job description for the Treasury Service Customer Service Representative (Wallin) position at Federal Reserve Bank?

Company

Federal Reserve Bank of Minneapolis Are you looking for a position that allows you to grow professionally within a fast paced, customer service environment?

The Federal Reserve Bank of Minneapolis’ Treasury Services Department supports U.S. Treasury retail financial products, such as United States Savings Bonds. We are looking for individuals who are customer focused, efficient, and have effective verbal communication skills to join our contact center.

No nights
No weekends
No sales, collections, or cold calls
Options to work onsite or a hybrid of onsite and remote, once training is complete

Job Description

Responsibilities :

Answer incoming calls and emails from customers, financial institutions, and legal professionals.

Advise customers on U.S. Treasury financial products, regulations, and forms.

Support account setup and navigation for U.S. Treasury websites and applications

Aim to exceed established metrics for accuracy, timeliness, and completeness

Provide prompt, efficient, detailed, customer-oriented service

Act as an advocate for our customer; reporting and / or acting on areas for improvement

Establish and maintain accurate records and documentation

Interpret guidelines, regulations, and recommend changes to procedures and processes

Qualifications :

Associates degree in business or an equivalent combination of education and experience.

Minimum one year of related experience or an equivalent combination of post-secondary education and experience in customer service, operations, or related area.

Must be a U.S. citizen or lawful permanent resident alien with at least three years of legal residency in any visa category.

Ability to interface directly with customers and resolve issues, follow, and explain policies and procedures, problem solve, and meet deadlines.

Basic computer and MS Office proficiency.

Additional Information

The Bank believes in flexibility to balance the demands of work and life while also recognizing the necessity of connecting and collaborating with our colleagues in person. Onsite work is an essential function of this position, and you are expected to be in the office 3 days per week for meetings and team collaboration.

Our total rewards program offers benefits that are the best fit for you at every stage of your career :

Comprehensive healthcare options (Medical, Dental, and Vision)

401(k) match, and a fully-funded pension plan

Paid time off and holidays

Free public transportation passes

Annual educational assistance

On-site fitness facility

Professional development programs, training, and conferences

And more…

The Minneapolis Fed is committed to developing a diverse workforce and providing an inclusive environment where all employees are respected and valued. We believe that we can foster development opportunities for all and reach our full potential by recognizing the unique experiences and identities of each of our colleagues. From economists to cash specialists , we work together to represent you in our economy.

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

Job Category

Customer Service

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers () or through verified Federal Reserve Bank social media channels.

Privacy Notice

Apply for this job

Receive alerts for other Treasury Service Customer Service Representative (Wallin) job openings

Treasury Service Customer Service Representative (Wallin)

What are the responsibilities and job description for the Treasury Service Customer Service Representative (Wallin) position at Federal Reserve Bank?

What is the career path for a Treasury Service Customer Service Representative (Wallin)?

Job openings at Federal Reserve Bank

Not the job you're looking for? Here are some other Treasury Service Customer Service Representative (Wallin) jobs in the Minneapolis, MN area that may be a better fit.

We don't have any other Treasury Service Customer Service Representative (Wallin) jobs in the Minneapolis, MN area right now.

AI Assistant is available now!