What are the responsibilities and job description for the Key Accounts Manager position at Federal Signal?
Responsible for building and strengthening relationships with existing assigned accounts and for growing revenue with these accounts. Additionally Responsible for regularly connecting with assigned accounts, building relationships by phone and occasionally in person with those customers, and identifying needs and solutions to grow sales.
Key Activities/Responsibilities (list 5-10):
- Provide a high level of customer service to assigned clients by supporting all stages of a sale.
- Proactively communicate with customers to address any issues regarding orders.
- Work with customers on their e commerce/web sites to increase FS exposure.
- Maintain accurate records of all sales and prospecting activities.
- Advise customers when they are making purchase decisions.
- Resolve customer complaints and disputes.
- Respond to pricing inquiries.
- Grow existing business relationships and acquire new ones.
- Ensures customers are up-to-date on all new products and prices
- Proactively create opportunities for new business.
- Identify and pursue up-sell opportunities.
- Meet or exceed assigned sales goals.
- Work with operations, customer service and sales managers as needed, to ensure quality customer service and customer satisfaction.
- Work with Marketing on email blasts, sales flyers, catalog copy, and web enhancement content.
- Perform other duties, assignments and special projects as required.
Job Requirements:
- Bachelor's degree in a related field required.
- 1-3 year of experience in a similar role.
- Excellent relationship development skills, great product knowledge, great understanding of assigned Accounts and their markets.
- Excellent organizational and multi-tasking skills.
Ability to be an assertive advocate for customer. - Ability to prioritize tasks and communicate effectively.
- Strong skills in Microsoft Excel, i.e. Pivot Tables, VLOOKUP Function
- Adaptable work style with the ability to communicate effectively with various personalities and levels in the organization
- Independently driven personality with effective problem-solving skills
- Must be able to present themselves in a professional manner to clients and be able to adapt in a rapidly evolving work environment.
- Strong follow up skills
Wage Range: $54,454/yr - $77,792/yr Plus Bonus
SSG
Benefits of Employment
In addition to excellent career growth opportunities, Federal Signal Corporation offers a wide array of benefits including: annual bonus potential, insurance (life, medical, dental, vision), paid holidays, paid vacation, 401(k) with matching contributions and tuition reimbursement. We provide our employees with a smoke-free, drug-free workplace.
About Us
Federal Signal in University Park is a leading manufacturer and supplier of comprehensive systems and products used to protect people and property. Our products and integrated solutions include systems for campus and community alerting, emergency vehicles, first responder interoperable communications, industrial communications, and command and municipal networked security. Specific products include: lightbars and sirens, public warning sirens and public safety software.
Federal Signal Corporation (NYSE: FSS) builds and delivers equipment of unmatched quality that moves material, cleans infrastructure, and protects the communities where we work and live. Founded in 1901, Federal Signal is a leading global designer and manufacturer of products and total solutions that serve municipal, governmental, industrial and commercial customers. Headquartered in Downers Grove, IL, with manufacturing facilities worldwide, the Company operates two groups: Environmental Solutions and Safety and Security Systems. For more information on Federal Signal, visit: www.federalsignal.com
The Company is an equal opportunity employer. Qualified applicants will not be discriminated against on the basis of, and will receive consideration for employment without regard to, race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, status as a protected veteran, or any other protected category, characteristic, or trait under applicable law. If you require reasonable accommodation in the application process, contact Human Resources at HR@federalsignal.com. All other applications must be submitted online.
Salary : $54,454 - $77,792
