What are the responsibilities and job description for the Help Desk Analyst position at Federal Soft Systems?
Job Overview
We are seeking a skilled Help Desk Analyst to join our team. The ideal candidate will provide technical support and assistance to our internal users, ensuring smooth operations within our organization.
Responsibilities
- Respond to user inquiries via phone, email, or in-person
- Troubleshoot and resolve hardware and software issues
- Set up and configure workstations for new employees
- Install, upgrade, and maintain software applications
- Assist in network administration tasks
- Collaborate with other IT teams to escalate complex issues
- Document troubleshooting steps and resolutions
Requirements
- Proficiency in Windows operating systems
- Basic knowledge of Linux systems
- Understanding of network administration concepts including DNS and TCP/IP
- Experience in software troubleshooting and computer networking
- Knowledge of remedy ticketing system
- Ability to set up and troubleshoot VPN connections
Job Type: Contract
Pay: $28.00 - $29.00 per hour
Expected hours: 8 per week
Schedule:
- 8 hour shift
Ability to Commute:
- Little Rock, AR 72210 (Required)
Ability to Relocate:
- Little Rock, AR 72210: Relocate before starting work (Required)
Work Location: In person
Salary : $28 - $29
