Team Leader Care Coordination

FedPoint is seeking a dedicated and experienced Team Leader, Care Coordinator to join our dynamic Care Coordination team. As a Team Leader, you will be responsible for overseeing a team of Care Coordinators, ensuring high-quality service delivery and exceptional claimant support. This position involves motivating, coaching, and providing guidance to your team, while ensuring consistency in the delivery of services and adherence to policies.

Key Responsibilities:

• Team Leadership & Coaching: Supervise, mentor, and coach Care Coordinators to ensure high performance, engagement, and development. Provide feedback, conduct monthly performance evaluations, and assist in the hiring and training of new staff.

• Workflow & Escalation Management: Manage care coordination workflows, monitor performance metrics, and handle escalated issues, ensuring prompt resolution of priority concerns and issues from claimants, providers, or legal representatives.

• Clinical Risk Management: Collaborate with management to identify and address clinical risks, fraud, and other high-risk issues to ensure compliance and mitigate risk. Participate in high-risk claimant reviews and support the development of strategies for effective risk management.

• Process Improvement: Work cross-functionally to improve operational processes and interdepartmental collaboration to enhance efficiency and claimant satisfaction.

Qualifications:

• Education & Experience:

  • Current unrestricted RN license in your state of residence (Required)

  • Minimum of 2 years of supervisory or leadership experience (Required)

  • 2 years of experience in long-term care, with preference given to experience as a FLTCIP (Federal Long Term Care Insurance Plan) Care Coordinator

• Skills & Competencies:

  • Strong leadership skills with the ability to motivate and manage a team of clinical professionals

  • Exceptional interpersonal and communication skills, both verbal and written

  • Proven problem-solving abilities and ability to manage competing priorities

  • Strong organizational skills with great attention to detail

  • High degree of professionalism and tact when interacting with internal teams, providers, and claimants

  • Ability to uphold compliance and risk management principles and participate in training on an ongoing basis

Location: Portsmouth, NH

Schedule: Hybrid - 2 days in the office, 3 days telework - Monday-Friday

Why Join Us?

At FedPoint, our mission is to create and deliver world-class benefits experiences for our customers, clients, and business partners.

We offer a dynamic work environment where innovation and collaboration are encouraged. You'll have the opportunity to make a significant impact while honing your skills and advancing your career.

In addition to working for a company with great people and an excellent reputation, what’s in it for you?

• Generous 401k plan: 100% match of employee's contribution, up to a maximum of 6% salary, vests immediately.
• Bonus Opportunity: Qualifying team leaders can earn an annual bonus of up to a 10% of their salary, based on company performance. (Inquire about eligibility with our recruiter)
• Lots of paid time off: 3 weeks’ vacation, 7 sick days, 3 personal days, and 12 paid holidays!
• Competitive benefits include health, dental, vision, disability, life, legal, flexible spending account (FSA) and Health Savings Account (HSA) options.
• 6 weeks fully-paid parental leave
• Tuition reimbursement program to support career goals.
• Corporate giving and matching gifts program.
• Volunteer program: Paid time off to volunteer and company-organized volunteering opportunities.
• A wide variety of personal, professional, and career development programs.
• Comprehensive wellness program offering a variety of resources and activities to help support your well-being in the following areas: career, financial, mental, emotional, physical, social and community.

All offers of employment with FedPoint are conditional upon satisfactory completion of a pre-employment background check.

FedPoint is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call (603) 433-4500. Equal Employment Opportunity (EEO) Poster Family and Medical Leave Act (FMLA) Poster Employee Polygraph Protection Act Poster