What are the responsibilities and job description for the Help Desk Analyst position at FedTec?
Company Description
FedTec is a leading provider of digital solutions, infrastructure services, and cybersecurity for federal government agencies. With 18 years of experience, we empower agencies to navigate complexity and stay ahead in an ever-evolving technology landscape. Our mission is to optimize operations and elevate agency effectiveness with cutting-edge technologies and cybersecurity solutions.
This is a contract hybrid role for a Help Desk Analyst at FedTec in Buffalo, NY, with the possibility of some remote work. The Help Desk Analyst will be responsible for providing technical support, assisting with desktop computers, and delivering high-quality customer support on a day-to-day basis.
- Technical Support and Help Desk Support skills
- Strong Analytical Skills
- Experience with Desktop Computers
- Customer Support skills
- Excellent problem-solving abilities
- Ability to work both independently and in a team
- Knowledge of ITIL practices is a plus
- Associate's degree in Information Technology or related field
