What are the responsibilities and job description for the Chief Operating Officer position at Feeding America?
The Chief Operations Officer (COO), a critical member of the Community Food Bank’s (CFB’s) Senior Leadership team, directs the client distribution, transportation, logistical, and warehouse operations of the CFB across all sites, spanning 5 counties. The COO is critical in the exemplification and promotion of a work culture that is participatory and collaborative across CFB’s diverse stakeholders, helping to lead culture changes congruent with CFB’s values and strategic direction. The COO will provide the structure and processes necessary to manage the organization’s current operational activities and projected growth, while also being a key, creative thought partner in the refinement and implementation of CFB’s strategic plan.
The following information provides an overview of the skills, qualities, and qualifications needed for this role.
Opportunity Type
Category
Executive Director / CEO / Other C-Level Executives
Job Responsibilities
Duties and Responsibilities :
- Provides strategic leadership and direction to the CFB team to create a client-centered culture.
- Leads and accounts for the execution of operations activities in all areas of CFB, including the operations budget process and audit. Ensures compliance with regulatory bodies regarding warehousing, transporting, and distributing foods.
- Creates, manages, and reports on key performance indicators and metrics to evaluate and improve performance.
- Supervises, manages, and coaches 5-6 direct reports and a team of approximately 60 staff members.
- Partners with the Senior Leadership Team to elevate, communicate, and stretch the reach of the CFB’s impact on Southern Arizona and the Feeding America network.
- Oversees a safe, cost-effective, and efficient system of receiving and warehousing.
- Oversees creation of a standardized food box for The Emergency Food Assistance Program (TEFAP) and the Commodity Supplemental Food Program (CSFP) that meets current contractual requirements.
- Oversees the distribution of food to clients through the hunger relief programs operated by CFB as well as to the network of agency partners and subcontractors.
- Ensures effective integration of program staff and initiatives within operations.
- Creates a culture of volunteer management, recognition, and retention.
- Supervises the activities for sourcing donated product from retail partners, growers, packers, and distributors.
- Provides strategic oversight and programmatic development for the local food resources of CFB.
- Provides guidance, direction, and oversight for CFB’s participation in cooperative partnerships.
- Leads continuous improvement initiatives and change-management efforts.
- Oversees proper inventory procedures, correct data management, and corresponding paperwork.
- Ensures compliance with written programs, partnering closely with internal and external compliance partners.
- Creates a culture around quality control and inventory accuracy.
- Oversight of CFB’s food distribution to clients at various locations and formats, focusing on equity.
- Integrates and aligns hunger relief functions and community development / organizing activities.
- Champions evaluation and feedback loops that consider the impact, reach, equity, and effectiveness of CFB’s operations.
- Establishes and maintains positive relationships with all CFB staff members.
- Ensures Operations staff have opportunities for learning and professional development.
- Participates in donor cultivation and solicitation activities as needed.
- Performs other duties as assigned.
Knowledge, Skills, and Abilities
Minimum Qualifications
Preferred Qualifications
Physical Requirements
Light Work – ability to exert 20 pounds of force occasionally, and / or up to 10 pounds of force frequently.
How to Apply
Visit the Community Food Bank Website and view under Opportunities.
About the Organization
The Community Food Bank of Southern Arizona responds to the root causes of hunger, and seeks to restore dignity, health, opportunity, and hope to people living in poverty.
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