Case Manager

CASE MANAGER

JOB DESCRIPTION

Rev. 01/2025

Title: CASE MANAGER

Reports To: Executive Director

Department: Office Administration/Emergency Veterinary Care

Classification: Non-Exempt Hourly, 40 hrs. per week. M – F 8:00 am to 4:00 pm

Two 10-minute breaks and 1/2 hour lunch

Feeding Pets of the Homeless® is a national non-profit 501c3 organization that provides pet food and emergency veterinary care assistance to pets whose owner is experiencing homelessness.

Job Summary

The Case Manager will be responsible for developing, facilitating services, and communicating with veterinary offices to address the needs of a pet owned by a person experiencing homelessness.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Daily:

· Interacting with homeless and individuals via phone to assess their needs for veterinary care. Determine eligibility based on FPOTH homeless and Veteran criteria.

· All case data to be documented in Access database, i.e., owner/pet info, exam, treatment approvals with attention to detail. Follow internal procedures.

· Coordinate with veterinary offices; cold call veterinarians establishing new partners; communicating FPOTH ER Policy & Procedures.

· Request photos of pet and save pictures of pets and other relevant photos in the proper location naming accordingly

· Keep message portal updated with name, notes. Monitor to see all calls are attended to.

Weekly:

· Write a minimum of 1 story, deadline every Friday

· Review and follow up of cases

· Give list of payments necessary to CC holder.

Monthly:

· Attend CAAN meeting on rotation

As Necessary:

· Attend Wellness Clinics

· Special projects as needed

SKILLS AND SPECIFICATIONS:

· Social work experience a plus

· Veterinary office experience a plus

· Bilingual preferred

· All Windows 10 Office programs, Word, Excel, Outlook, Access

· QuickBooks

· Internet Search Engines

· Ability to maintain and respect confidentiality

· Ability to self-direct

· Attention to detail

· Effective stress coping skills

· Be patient with client and circumstances

· Respect cultural, social and racial differences

· Minimal personal phone calls

ESSENTIAL PHYSICAL REQUIREMENTS:

· Must be able to perform tasks which involve the ability to exert light physical effort in sedentary to light work on a daily basis. Tasks may involve extended periods at a keyboard/workstation.

SALARY & BENEFITS

· Hourly Rate: $21 per hour, DOE. Eligible for raise at 90 days. Evaluation at one year.

· 10 Paid Holidays per year

· Eligible for health insurance after 90 days of employment. Employer pays 50% of premium for employee.

· Paid Time Off after six (6) months of employment.

Job Type: Full-time

Pay: $21.00 - $21.50 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Carson City, NV 89703: Relocate before starting work (Required)

Work Location: In person

Salary : $21 - $22