Coordinator, SNAP Partnerships

Description

Job Title: SNAP Partnerships Coordinator

Department: Operations

Reports To: Neighbor Services Programs Supervisor

Grade: 4

Salary: $41,700 - $43,010

Status: Hourly; Core Hours: 8:00 am - 4:30 pm; some evenings and weekends required

COMPANY OVERVIEW

Feeding Tampa Bay serves ten counties in West Central Florida and is a leader in hunger relief across our region. Just last year, we served 85M meals to our neighbors through direct service and through our network of 400 food pantry partners. 

But, we know food alone won’t solve hunger — that’s why we’re redefining what it means to feed our region. By creating pathways to possibilities for nearly 1 million people, Feeding Tampa Bay connects and convenes solutions, partners and resources that nourish long-term stability. As a member of the Feeding America network, we will work to dismantle barriers for individuals, families and seniors across our area — because it’s possible.

SUMMARY

Feeding Tampa Bay’s Neighbor Services program helps with more than just food. We know that surrounding hunger are often challenges with meeting other basic needs; like finding adequate housing, understanding health care options, locating transportation help, or accessing services to support individuals and families. Our trained team cares about our community and works one-on-one to help neighbors navigate an often complicated social services system. 

We aim to empower our community to utilize resources and services that reduce challenges caused by financial crisis. We equip neighbors with knowledge, resources, and opportunities to advance economic mobility; empowering neighbors to have a brighter, healthier future. 

JOB OVERVIEW

The SNAP Partnership Coordinator reports to the Neighbor Services Program Supervisor and will play a large role in SNAP Programming at Feeding Tampa Bay. This position will be responsible for maintaining a strong understanding of federal and state public nutrition programs, liaison with DCF, execution of SNAP contracts and grants, and providing regular training and education to staff and community partners. They will also be responsible for providing SNAP online application assistance both in-person and over the phone, advocacy and support throughout the enrollment process, and maintaining/scheduling SNAP coverage in coordination with the Lead Empowerment Navigator and Asst. Director of Empowerment Services. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversight of the day-to-day execution of SNAP Application Assistance Activities, including working closely with the Lead Empowerment Navigator and Assistant Director of Empowerment Services to ensure SNAP coverage and compliance. 
• Maintain a strong understanding of federal and state public nutrition programs and how it impacts Feeding Tampa Bay programming; including execution of SNAP related grants and contracts. 
• Provides both training and technical assistance for all staff, interns, volunteers, SNAP Partners, and other designated beneficiaries as needed. 
• Work closely with the Programs Impact Manager that all data and reporting are accurate and in compliance with government and Feeding Tampa Bay standards. 
• Work Closely with the Assistant Director of Empowerment Services to ensure SNAP programming aligns with Empowerment programming at large. 
• Provide Supplemental Nutrition Assistance Program (SNAP) online application assistance both in-person and over the phone.
• Respond to inquiries for food assistance by helping clients navigate current Feeding Tampa Bay resources and make customized recommendations for services.
• Complete regular follow-up with SNAP clients and assist with document uploads and necessary troubleshooting after application submission 
• Ensure that neighbors accessing SNAP Application assistance are connected to Neighbor Empowerment Navigation.
• Provide outreach support as needed for Feeding Tampa Bay partner agencies, at Trinity Cafe, MEGA and Mobile Pantry distributions, etc. 
• Provide SNAP training to SNAP Partner Network and FTB Team Members
• Serve as POC for SNAP Partners in communication, updates, and regular reporting
• Serve as Liaison with DCF for maintenance and upkeep of SNAP program execution
• Attend Feeding America National conferences and meetings regarding SNAP
• Cross-train to provide support in various Neighbor Experience areas, including but not limited to: market shopping, Neighborhood Coordination, community events, helpline coverage, and follow-up calls.
• Serve as a first responder during natural disasters, supporting community distributions, emergency hotline coverage, and triage services as needed.
• Represent Neighbor Services programs internally and externally to the highest standard.
• Stay current on internal processes, programs, and industry best practices through training, community events, and conferences. Maintain 30 hours of continuing education training credits per year.
• Foster a positive and collaborative culture for Neighbors, volunteers, and peers within Neighbor Services.
• Embrace, uphold, and embody FTB’s mission and Grow Code in neighbor, community, and internal interactions
• Maintain regular communication with supervisor, and Neighbor Services Leadership on issues related to neighbor services, community programs, cross-agency departments, and other stakeholders
• Occasionally represent Feeding Tampa Bay at community events and meetings 
• Assist other Feeding Tampa Bay staff on special projects
• Commit to upholding policies, principles and best practices for food safety
• Other duties as assigned

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE 

• 2-3 years’ experience in social work, human services, counseling, public health, case management, or other relevant/related field 
• Associates or Bachelors Degree a plus
• Bi-Lingual Preferred
• Demonstrates ability to communicate clearly and concisely, both orally and in writing
• Customer Service experience a plus
• Experience working in low-income, culturally diverse, community settings and a basic understanding of the challenges and barriers faced when individuals and families seek assistance. Knowledge and experience with homeless or housing insecure populations a plus
• Excellent verbal and interpersonal skills; especially demonstrate ability to work with and communicate effectively over the phone and in person
• Experience with public speaking and presentation skills. Speaking to large groups is a requirement of this role. 
• Ability to independently oversee multiple projects, taking the initiative to improve the program and smoothly coordinate it while maintaining a very collaborative work style with the Neighbor Experience Team– with oversight of a variety of tasks, flexibility and adaptability are key aspects of this position.
• Proven ability to handle and document deliverables and data from a number of sources. Spreadsheet skills a must
• Ability to work constructively with individuals (agency staff, the public, and volunteers) from a variety of socioeconomic backgrounds in culturally diverse work environments. 
• Proficient with Microsoft Office, Google Suite, Zoom and Asana experience a plus. 
• Possession of a valid Florida Driver’s license
• May require 30%-40% travel among 10 county service region

Salary : $41,700 - $43,010