What are the responsibilities and job description for the Cruise Specialist position at Fei Yang Travel?
Job Summary
We are seeking a dedicated and detail-oriented Specialist to join our team. The ideal candidate will possess strong customer service skills and have a knack for data entry and office management. This role requires effective communication, both in English and potentially other languages, to assist our diverse clientele. As a Cruise and Visa Specialist, you will play a crucial role in booking, querying, and providing price quotes to our sales department. Additionally, you'll work closely with customers to complete and submit Visa applications at designated embassies.
Duties
- Perform accurate data entry tasks to maintain up-to-date records.
- Provide excellent customer service by addressing inquiries and resolving issues promptly.
- Utilize computer systems for various office tasks, including sales processing and inventory management.
- Assist in the organization of office operations to enhance productivity.
- Communicate effectively with clients and team members, leveraging bilingual or multilingual skills when necessary.
- Support sales initiatives by providing relevant information and assistance to customers.
- Communicate effectively with cruise companies to handle ad hoc and customer inquires
Experience
- Previous experience in customer service or office environments is preferred.
- Familiarity with Excel, Word, and WeChat
- Comfortable with speaking English
- Required: Fluency in Mandarin or Cantonese. Must be able to read and write in Mandarin or Cantonese
Job Type: Full-time
Pay: $17.00 per hour
Expected hours: 40 per week
Benefits:
- On-the-job training
Shift:
- 8 hour shift
Language:
- Mandarin (Required)
- Cantonese (Required)
- English (Required)
Ability to Commute:
- New York, NY 10013 (Required)
Work Location: In person
Salary : $17