What are the responsibilities and job description for the Production Control Customer Service Representative position at Feintool Tennessee?
Job Description Job Description Summary of Function : Ensure that customer delivery requirements are successfully planned, supported, and executed. This individual will ensure that the production schedule supports the customer requirements via directly working with the Scheduler.Major Duties and Responsibilities :
- Act as information resource between Customer and Scheduler.
- Review impact of releases change and communicate issues back to Customer.
- Direct customer contact on a daily basis.
- Review and load EDI’s that come in from various customers.
- Some manual entry of releases from certain customers or for special orders.
- Monitor waterfall charts of releases’ changes through ERP system report to support discussions with customers, as needed.
- Exercise high degree of independent decision making regarding organizing and performing work to meet customer requirements.
- Help ensure Customer PO’s are entered in and cost is verified with Sales on new products and spot-buy PO’s.
- Works with Logistics on shortages, etc. to ensure customer needs are met.
- Works closely with related departments to communicate any part shortages and recovery plans.
- Other related duties as assigned.Educational Requirements :
- High School Diploma required, college degree preferred
- Experience can replace some educational requirement.Experience Requirements :
- 3 to 5 years related experience and / or training, or equivalent of education and experience.
- Experience in any ERP / MRP. Plex preferred.
- GM and FCA / Stellantis OEM system and customer support is ideal.
- Must be computer literate and have Microsoft Office experience.
- Excellent analytical, interpersonal, and problem solving skills.Must be able to work efficiently in a fast paced, multi-tasking environment, while keeping correct dataWhat we can offer you : Shift premium added to base payMonthly BonusMedical with FSADentalVisionFree basic life, STD, LTDEmployee Assistance Program2 weeks vacation10 paid holidaysPaid personal days401k with 100% match on first 3% and 50% match on next 1%$100 reimbursement on safety glasses and shoesFree uniforms after 90 days$1,000 employee referral bonusAnnual Holiday partyQuarterly giveaways such as gift cards, clothing, tickets etc.Anniversary awards including free watch, monetary bonus, 1 week more vacation etc.Company Description Feintool is an international technology and market leader in the fields of fineblanking, forming, and e-sheet metal stamping for the processing of steel sheets. These technologies are characterized by cost-effectiveness, quality and productivity. Company Description Feintool is an international technology and market leader in the fields of fineblanking, forming, and e-sheet metal stamping for the processing of steel sheets. These technologies are characterized by cost-effectiveness, quality and productivity.
Salary : $1,000
