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CUSTOMER SERVICE REP

Feldman, Kramer & Monaco, P.C.
New York, NY Full Time
POSTED ON 2/27/2025
AVAILABLE BEFORE 5/24/2025

Feldman, Kramer & Monaco, P.C. is currently seeking Customer Service Representatives to join our growing team!

Essential Duties and Responsibilities

  • Handle a significant number of inbound calls, providing phone support.
  • Document customer transactions according to company procedures in a web-based CRM application.
  • Perform new client setup and existing maintenance functions.
  • Anticipate customer needs and deliver stellar customer service.
  • Work with Attorneys to help ensure customer satisfaction

Education and Experience Requirements

  • High School Diploma or Equivalent.
  • Experience in a professional customer service setting, business-to-business preferred.
  • Ability to multi-task, prioritize, and manage time effectively
  • Demonstrated ability to gather and assess information in a fast-paced environment.

    • Required Skills

  • Microsoft Outlook and Internet / Web Skills
  • Listening and rapid comprehension skills; strong written and verbal communication abilities.
  • Ability to remain calm and professional while dealing with difficult customers and customer situations.
  • Ability to work both independently and as a team member in a collaborative environment.

    • The Customer Service Representative position is a Full-Time position, Monday through Friday in our Hauppauge, NY office.

    WE DO NOT OFFER WORK FROM HOME

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