What are the responsibilities and job description for the BDC Service Agent at Mercedes-Benz Dealership position at FELDMANNS IMPORTS INC?
Job Details
Description
Feldmann Imports Mercedes-Benz is looking for the best and brightest to become part of our winning Client Care Department! If you have experience in any industry or organization that focuses on providing guests with a superior experience, then we encourage you to apply today. The right candidate is a positive, innovative team player that shares our passion in providing high quality, consistent service to our clients. This position handles both inbound and outbound service calls, while building customer relationships. Maintaining excellent customer relations is key for this position.
What We Offer
- $21.00 - $25.00 per Hour based on daily and weekly performance
- Medical, Dental and Vision Insurance
- 401K Plan
- Paid time off and vacation
- Short Term Disability
- Growth opportunities
- Employee vehicle purchase plans
- Saturday Lunches
- Long term job security
- Health and wellness
- Discounts on products and services
- Over 25% of our employees have been a part of our team for over 10 years!
- More than 10% have been with us for more than 20 years!
- Additionally, more than 25% of our staff are female!
- Over 15% of our employees have been promoted!
Duties:
- Role is heavily focused on customer service
- Promptly answer the telephone using positive and clear communication.
- Scheduling appointments for guests
- Strong comprehension and critical thinking skills in order to identify the customer’s needs
- Ability to gauge tone and display empathy to insure a positive customer experience
- Completing follow-up tasks on daily activities
- Ability to work in a fast paced environment and easily adapts to change
- Ability to handle phone calls and emails for 8 hours a day (with the exception of breaks and lunches)
- Meet daily individual and team goals by managing time and meeting expectations for productivity
- Comply with attendance rules and be available to work on a regular basis.
Qualifications
Job Requirements:
- Prior experience working with customers and providing an exceptional experience
- Computer skills and ability to multi task
- Outgoing personality with expertise at developing relationships (i.e., a “people person”)
- Steady work history and the commitment to starting a new career
- Proficient MS Office knowledge
- Excellent verbal/written communication
- Automotive experience is NOT required
- Valid U.S. driver’s license
- Must be willing to submit to a pre-employment background check, DMV screen and drug screen
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $21 - $25
