What are the responsibilities and job description for the Concierge position at Fellowship Square, Christian Care Management, Inc.?
Overview
We are looking for a reliable and caring part-time Concierge to become a part of the team who will turn moments into memories for our residents! If you are passionate about providing personalized customer service by sharing the very best attractions, events, and venues your community has to offer, you are the person we are looking for!
As the “face” of our community and first impression, the Concierge is to provide outstanding customer service that aligns with our corporate value to “joyfully serve with humility, integrity and respect”.
Responsibilities
- Responsible for interacting with residents and their family members, prospective residents and their family members, staff, resident care professionals, vendors, referrals sources and others via telephone or in person.
- Must always represent a friendly and helpful demeanor.
- Must develop a high level of knowledge on campus services in order to respond quickly and accurately to inquiries.
- Act as the point of reference for residents who need assistance or information and attend to their wishes and requirements.
- Understand residents needs and provide them with personalized solutions by suggesting activities and facilities provided by the community.
- Arrange events, excursions, transportation etc., upon request from residents.
- Respond to complaints and find the appropriate solution.
Qualifications
- Must have compassion and love for seniors.
- Previous experiences as a Concierge preferred.
- Must be able to read, write and speak the English language.
- Outstanding guest services skills, strong verbal & written communication skills.
- Must be knowledgeable of common administrative practices, procedures and guidelines.
- Ability to multi-task and work well under pressure.
- Must always possess a professional presentation.
- Ability to type a minimum of 30-40 words per minute.
- Highly responsible and reliable.
About Us:
Fellowship Square is a non-profit Christian Care Community that has been offering affordable senior housing for over 40 years while enhancing the quality of life and independence of our residents.
As a company, we take great pride in delivering an exceptional living experience to our residents and fostering a warm, family-like environment for our team.
Fellowship Square Christian Care is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will be considered without regard to race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.
Sign On Bonus
About Us:
Fellowship Square is a not-for-profit Christian Care Community providing over 40 years of affordable senior housing to our residents while promoting their quality of life and independence.
We are a company that cares about its hard-working employees. We pride ourselves on providing an excellent living experience for our residents and a welcoming, family-like atmosphere for our staff.
Fellowship Square Christian Care is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will be considered without regard to race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.
