What are the responsibilities and job description for the Operations and Compliance Manager position at Fence and Deck Connection?
Purpose
To address ongoing safety, subcontractor, training, and overtime issues through dedicated oversight—reducing risk, increasing efficiency, and eliminating costly, reactive cycles.
Key Responsibilities
Standardize Subcontractor Onboarding, Safety & Auditing Formalize a process for vetting subcontractors, verifying insurance, conducting walkthroughs, and auditing safety and performance regularly.
Establish Accountability & Role Clarity Define clear ownership of safety enforcement, overtime approvals, insurance claims, and job-site compliance, across both subcontractor and in-house teams.
Develop & Enforce Training Programs Create standardized onboarding materials and training checklists for employees and subs. Implement department-specific refreshers and track completion.
Overhaul Overtime Management Enforce overtime approval rules, implement job costing and scheduling visibility, and hold departments accountable for overuse. Support cost-saving initiatives.
Improve Cross-Division Feedback Loops Ensure field issues are routed back to originating teams. Clarify sales → ops → service handoffs to reduce rework and communication gaps.
Support Regional & Departmental Stability Assist newer or overloaded locations (e.g., DE, TMAC) with operational structure, safety tracking, and training implementation.
Why This Role Matters Now
When safety incidents, subcontractor problems, or overtime abuse surface, leadership often steps in directly solving the immediate problem before shifting focus elsewhere. While effective short-term, this cycle leaves no lasting structure.
The result: the same issues resurface, policies erode, and accountability lapses.
This role allows other executive initiates to take priority, reduces distractions and ensures sustained, proactive follow-through.
ROI & Urgency
$907K in overtime in 2024 vs. $3.4M regular wages = 27% OT ratio
Training, onboarding, and safety documentation are inconsistent or unused
Subcontractor insurance and agreements are unenforced
Risk exposure (e.g., porch collapse, foot injury, insurance gaps) remains high. Jason B was intended to step into more of a safety role but that didn't happen.
A full-time role focused on standardization, enforcement, and follow-up will pay for itself quickly and reduce the need for reactive executive involvement in the future
Job Type: Full-time
Pay: $85,000.00 - $95,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Overtime
Ability to Commute:
- Millersville, MD 21108 (Required)
Ability to Relocate:
- Millersville, MD 21108: Relocate before starting work (Required)
Work Location: Hybrid remote in Millersville, MD 21108
Salary : $85,000 - $95,000
