Administrative Assistant

POSITION SUMMARY:
The Administrative Assistant supports daily operations by handling administrative tasks related to the fence process. This full-time role requires exceptional customer service, fluency in English and Spanish, and strong multitasking abilities. Responsibilities include answering phones, managing emails, scheduling jobs, processing contracts and permits, handling accounts payable/receivable, data entry, scanning documents, and communicating with installers and team members. Payroll tasks may be assigned as needed.

ABOUT FENCE DIRECT:
Fence Direct operates in Central Florida, providing high-quality fence products and installation services to both residential and commercial customers. Our mission is to create secure and reliable environments for our communities. We offer a wide range of DIY, wholesale, and installation fence products. Our core values — integrity, optimism, consistency, accountability, respect, and innovation — guide our operations and define our workplace culture.

PERFORMANCE OBJECTIVES:

• Answer and direct phone calls professionally, ensuring excellent customer service.
• Manage emails, ensuring timely responses and follow-ups.
• Schedule jobs and coordinate with installers and team members.
• Process accounts payable and receivable accurately and on time.
• Maintain accurate records, reports, and documentation.
• Perform precise data entry to keep information up to date.
• Oversee contract processing, ensuring compliance.
• Handle full-cycle permitting, including applications, follow-ups, and inspections.
• Scan, file, and organize documents for easy access.
• Assist with payroll tasks as needed.

CAPABILITIES / KEY COMPETENCIES:

• Strong organizational and multitasking skills.
• Excellent verbal and written communication in English and Spanish.
• Professional and customer-focused demeanor.
• High attention to detail in reporting and documentation.
• Problem-solving mindset with a proactive approach.
• Ability to work independently and as part of a team.
• Proficiency in Google Suite and administrative software.
• Knowledge of accounting principles and payroll is a plus.
• Understanding of permitting and contract management preferred.

EDUCATION & EXPERIENCE:

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• 2 years of administrative or customer service experience.
• Experience in construction, fencing, or wholesale industries is a plus.
• Bilingual proficiency in English and Spanish required.

PHYSICAL REQUIREMENTS:

• Ability to work in an office setting with prolonged sitting.
• Capability to use a computer and office equipment for extended periods.
• Occasional lifting of up to 25 pounds for document storage and supplies.

COMMITMENT TO DIVERSITY:
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Fence Direct recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.

If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to careers@fencedirectfl.com. Already a Fence Direct candidate? Please connect directly with your recruiter to discuss this opportunity.

Salary : $15