What are the responsibilities and job description for the Repair Center Manager position at Fenix Outdoor?
Lead a high-performing team in product repair and sustainability!
Are you a strong leader with a passion for sustainability and team development? Fenix Outdoor is looking for a Repair Center Manager to oversee our North American Fjällräven clothing repair operations, ensuring seamless service, high-quality craftsmanship, and alignment with our environmental values. In this role, you’ll lead a skilled sewing team, optimize workflows, and drive collaboration across departmentsto extend the life of our products and enhance the customer experience.
This is a full-time position based in Aurora, CO with a salary range of $60,000-$75,000 annually. This position reports to the Director of Customer Experience.
WHAT YOU WILL DO
- Lead & develop a skilled team: Train and support repair specialists, ensuring high-quality craftsmanship and service for our Repair Center
- Oversee repair operations: Manage workflows, inventory, and equipment to maintain efficiency and operational excellence
- Coordinate across departments: Work closely with retail stores, customer experience, and warranty teams to provide seamless repair services
- Ensure craftsmanship & quality: Oversee complex repairs, including mending, zipper replacements, and patching, while maintaining Fjällräven brand standards
- Promote sustainability: Support circularity initiatives, including our Pre-Loved program, and advocate for responsible product life extension
WHAT YOU BRING
- Experience managing teams and training employees in technical skills
- Strong organizational and project management abilities, with experience tracking productivity and workflows
- Technical expertise in apparel repair (zipper replacement, patching, etc.)
- Proficiency with industrial sewing machines, sergers, and high-heat tools
- Excellent communication and collaboration skills, with the ability to work across multiple teams and locations
- Proficiency in Microsoft Excel
- Experience with Zendesk is a plus
WHAT WE OFFER
Click here to learn more about Fjällräven benefits like:
- A stimulating work environment with passionate, enthusiastic co-workers
- Opportunities for personal and professional growth that will elevate your career
- A company that treasures sustainability and acts to create future stewards of nature
- Medical, Dental, Vision, Critical Illness, Accident
- 401k with generous company match
- Generous schedule of company-paid holidays
- Product discounts on all Fenix Outdoor brands
- Industry discounts and more…
ABOUT US
For over 60 years, Fjällräven has been committed to inspiring people to spend more time in nature through high-quality outdoor gear. We design products with a focus on longevity, sustainability, and performance, ensuring they can be passed down through generations. As we expand our North American presence, we seek team members who are passionate about outdoor adventure, responsible business practices, and delivering exceptional customer experiences.
Ready to apply? Submit your brief application before March 3 to be considered for our team and help shape the future of sustainability in the outdoor industry!
Fenix Outdoor is committed to continually striving to create and promote a diverse and inclusive workplace for all employees. We provide equal employment opportunities. Our goal is to create a safe, fair and friendly work environment where everyone feels welcome and can thrive.
Salary : $60,000 - $75,000
