What are the responsibilities and job description for the BDC - Sales Training Associate position at Fenton Family Dealerships?
The Fenton Family Dealerships were founded over 35 years ago by Bill Fenton. We have expanded to all of the greater Monadnock area! We are committed to the communities we serve and are proud of our philanthropy and volunteer involvement. This commitment has allowed us to grow and become the regions premier group for automotive sales, service, and parts. This community minded mindset extends to our team members as well. We are invested in our people and want to invest in you!
Come join a winning team!
Looking for a career change? Fenton Family Dealerships is hiring for our industry leading Sales Associate Training Program! Are you motivated, willing to learn and a positive team member? If so, we want to talk to you! Our Training Program prepares team members with industry leading training and support, starting with the basics of customer service. Once the basics are mastered, appointment setting and closing techniques are front and center.
In a controlled environment, our phone and internet process is the perfect place to become a top notch automobile sales associate. Many of our trainees move on to top sales associate positions, sales management positions and more!
The sky is the limit, or like many of our talented Customer Service Reps, you can choose a career in Internet and Phone sales! We offer a flexible schedule, paid time off and earning potential of $50,000 or more per year!
Fenton Family Dealerships is a premier auto dealer group in southern New Hampshire, ideally located just minutes from the Vermont and Massachusetts border. We are franchise Toyota, Volvo, Honda, Hyundai, and Subaru dealerships and have the best used car selection in the tri-state area.
Apply today and see what your potential can be!
What we offer:
- Medical Insurance - Offering 2 affordable plans to choose from
- Dental Insurance - Preventative, Basic & Major services
- Flexible Spending Accounts
- Voluntary Life Insurance, Short and Long-term Disability Plans
- 401k Retirement plan with a company match up to 3% and company paid Retirement Accumulation Insurance (Life)
- Company Paid Life insurance - 1 x employee annual earnings
- Paid Time Off Accrual Program
- Paid Holidays
- Discounts on company products and services
- Wellness Fair - offering Flu Shots & Free Onsite Services to Employees and Immediate Family
- Training, Incentive and Referral Programs
- Community Giving Service Opportunities
- Safety Programs and Workers Compensation Compliance including our no lost time luncheons
- Frequent Department Team Building events and luncheons
Responsibilities
- Answer customer calls and establish follows-up with sales appointments.
- Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
- Provide customers with initial product information and direct them to the appropriate dealership resources.
- Present initial financing options based on customer needs.
- Follow up with leads that are not ready to make an appointment or no-show.
- Participate in team and process development sessions - keeping positive relationships with teammates, sales teams, and dealership management.
- Utilize CRM tracking system daily.
Qualifications
- At least one previous role based in customer service experience
- Excellent teammate with collaborative attitude and eagerness to improve
- Prompt and courteous demeanor
- Positive and hardworking personality
- Strong computer skills
- Valid driver's license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $50,000
