What are the responsibilities and job description for the Sales Support Representative - Commercial position at Ferguson Enterprises, Inc.?
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes, and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt, and grow to continuously serve our customers, communities, and each other. Ferguson is proud to provide best-in-class products, services, and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks, and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.
Looking to start your sales career with one of the nation’s largest and fastest-growing wholesale distribution organizations? If you want to be a part of a program where the new hires are developed to deliver their best while enjoying the culture of autonomy, recognition, and rewards for achievement, come and join our ‘Sales Support Program’.
The Opportunity:
Ferguson is looking to hire motivated Sales Support Representatives who have the desire to build a long-term career with the organization.
This associate will report directly to the Sales Team Manager. This job requires you to be on-site at the local branch Monday through Friday. The scheduled shift will vary between 7:00 am and 5:00 pm.
Responsibilities include, but are not limited to the following:
- Assists in multiple behind-the-scenes sales functions such as answering sales calls for general information, addressing and resolving customer concerns or questions, and helping customers by recommending the best products and solutions to support their needs.
- Providing hands-on assistance on an as-needed basis such as helping assist customers on the parts counter and providing backup support in the warehouse.
- Presents job quotes and provides accurate pricing and inventory information to customers.
- Uses customer relationship management (CRM) system and phone system effectively.
- Works together with Sales associates to provide outstanding customer service for both existing and prospective customers.
What you need to succeed?
- 1-3 years of sales and/or customer service experience in the commercial and/or construction industry preferred.
- A desire to learn with a drive to succeed.
- Passion for collaboration and desire to assist customers across the team.
- Ability to build long-lasting relationships while balancing business and customer needs.
- Drive to act and respond quickly to customer needs and make decisions in a timely manner.
- General digital literacy including Microsoft Office.
- Strong written and verbal communication skills.
Why Choose Ferguson?
By applying for a career with Ferguson, you have the opportunity to join our award-winning business that is recognized for the value placed on our associates at every level of the organization. Below are some of what we have to offer you:
Professional and personal growth:
- Structured and robust 8-week training program through a series of virtual, 1-on-1, and on-the-job training opportunities including hands-on experience in the warehouse and at the counter.
- Opportunity to learn and grow – We believe in promoting from within (a testimony to this is the fact that the average tenure of a Ferguson associate is 8.7 years, which is double the national average for U.S. corporate associates!)
Ferguson is dedicated to providing meaningful benefits programs and products to our associates and their families—geared toward benefits, wellness, financial protection, and retirement savings. Ferguson offers a competitive benefits package that includes medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal, holiday, and parental), employee assistance programs, associate discounts, community involvement opportunities, and much more!
About Ferguson Enterprises, Inc.:
Ferguson raises the bar for industry standards as the top-rated wholesale supplier of commercial and residential plumbing supplies. However, our expertise goes beyond plumbing. We are a diverse distributor that spans multiple businesses including HVAC/R, waterworks and industrial. In the past 68 years, we have grown from a local distributor to a $19.9 billion dollar company with more than 1,600 locations and over 29,000 associates in North America. Our associates provide expert advice and a range of products and services our customers want to improve their construction, renovation and maintenance projects. Providing world-class customer service is a cultural belief that is demonstrated every day through our expansive product selection backed by our knowledgeable associates.
Salary : $21
