What are the responsibilities and job description for the Customer Service Representative position at Ferguson Enterprises, LLC.?
Job Posting :
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries : Commercial / Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.Ferguson is currently looking for the right individual to fill an immediate need for a Customer Service Representative to join our Concierge team! The Concierge Customer Service Representative conducts a range of diverse administrative and staff functions. General areas of responsibility include reception, mailroom services, sales agent support, conference management, administrative support services, and secretarial services to organization.
The starting rate for this position is $18.00 per hour and may pay higher for relevant years of experience.
Responsibilities :
Receive inbound phone calls and dispatch calls to the appropriate department Resolve customer problems and refers problems to appropriate department when appropriate Perform other routine administrative activities per the organization's established procedures which may include answering phones, taking messages, distributing mail, filing, or maintaining office supplies or other inventory Collect, compile, and verify information and enter it accurately into documents such as reports, presentations, or forms; and office systems such as databases Respond to, or redirect routine inquiries from external / internal sources about the organization, it's activities, or processes so callers / visitors are answered promptly and accurately Participate in meetings and communicate any concerns to management Make sure to follow all policies, rules, regulations, and procedures Perform other duties or functions as requested by management
Qualifications :
Strong written and verbal communication skills with ability to communicate across all levels of the organization Ability to handle a fast-paced call center environment Be well organized, detailed, and have time-management skills Display a high level of integrity and professionalism Proficient in Microsoft Office 365 Suite, especially Teams, Outlook, Word, and ExcelAt Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!-
Pay Range :
15.00 - $19.04-
Estimated Ranges displayed are Monthly for Salaried roles_
Hourly for all other roles._
This role is Bonus or Incentive Plan eligible.-Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.-_The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.__Ferguson Enterprises, LLC. is an equal employment employer_ _F / M / Disability / Vet / Sexual_ _Orientation / Gender_ _Identity._Equal Employment Opportunity and Reasonable Accommodation Information (https : / / www.ferguson.com / content / careers / reasonable-accommodation)
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Customer Service Representative?
Sign up to receive alerts about other jobs on the Customer Service Representative career path by checking the boxes next to the positions that interest you.
Demo
Fargo, ND
Full Time