What are the responsibilities and job description for the Manager - Sales Project Management position at Ferguson Enterprises, LLC?
Job Posting:
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.
Ferguson is currently seeking a Manager of Sales Project Management Team to join our team! This position is responsible for overseeing a team of project management associates who manage customer bids, pricing, and order processing for residential multi-family units and productions accounts. This role ensures profitability, operational efficiency, and customer satisfaction by closely collaborating with various stakeholders such as builders, designers, outside sales, and internal leadership teams. The leader will guide their team to manage orders, monitor product delivery, and resolve post-delivery service and warranty issues while maintaining high standards of accuracy and customer service.
This is a district-wide supporting role overseeing all aspects of day-to-day business within the Sales Project Management Team.
Responsibilities:
- Lead, mentor, and support the Production Associates to ensure optimal performance and professional growth.
- Conduct regular performance reviews, provide feedback, and manage individual and team KPIs.
- Foster a collaborative, customer-focused team environment that drives efficiency and service excellence
- Supervise the preparation and management of customer bids, ensuring accuracy and alignment with the customer’s needs.
- Ensure that the team coordinates effectively with Install, Area Sales Managers, and Outside Sales to determine costs and job scope details.
- Act as the escalation point for complex bid inquiries or issues.
- Oversee the pricing process for bids, working with manager and outside sales to ensure bids are competitive and profitable.
- Collaborate with senior management to develop pricing strategies and handle high-impact customer accounts that cross geographical areas in the district
- Ensure the team works cross-functionally with operations and sales to manage inventory levels in line with production demands.
- Oversee the order management process to ensure timely and accurate order entry, tracking, and milestone management.
- Troubleshoot and resolve any discrepancies or delays in the order fulfillment process.
- Support the team in addressing and resolving service, warranty, and parts-related issues
Qualifications
- Proven leadership experience in sales, production account management, order management, or a related field.
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills, with the ability to collaborate across teams and build strong relationships with key stakeholders.
- Demonstrated ability to lead a team in a fast-paced, customer-focused environment.
- Proficiency with CRM systems, inventory management tools, and other internal platforms
At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!
Pay Range:
Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.
This role is Bonus or Incentive Plan eligible.
Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
Equal Employment Opportunity and Reasonable Accommodation Information
