What are the responsibilities and job description for the Resident Services Associate Intern position at Fernwood Property Management?
Fernwood Property Management was created with a singular mission — to provide superior property management services in Chicago. Our journey began with Lake Meadows Apartments, but our vision extends far beyond. Rooted in values of trust, reliability, and excellence, we're dedicated to fostering vibrant, supportive communities.
We are hiring Resident Services Interns in Chicago, IL! The pay rate for this role is $17/hour.
Overall Responsibility:
Provide best-in-class customer service to maximize resident satisfaction and attract new residents, handle escalations, as well as mentor the resident service team to success.
Essential Functions:
- Deliver prompt and courteous service by phone, email, and in person.
- Inspecting apartments, testing keys, scheduling freight elevators.
- Assist resident services with move-in tasks.
- Demonstrate initiative, personal awareness, professionalism, integrity, and confidentiality in all areas of job performance. Project a professional image and demeanor.
- Understand, apply, and comply with all company policies and procedures and all applicable federal, state, and local laws.
- Perform other related duties and assignments as required.
Required Skills/Experience and Education:
- Positive, energetic, and outgoing personality who enjoys interactions with customers.
- Strong computer skills. Experience with Salesforce preferred.
- Excellent verbal, written, interpersonal, organizational, and project management skills.
- Proven ability to effectively control and/or participate in multiple projects of varying priorities in a fast-paced environment in a consistently professional manner.
- Commitment to outstanding customer service and to compliance with Fair Housing laws and regulations.
Please be advised that ALL new hires will be required to successfully complete a criminal background investigation and a medical examination, which includes a drug screening, prior to employment. The receipt of satisfactory responses to reference requests, and the provision of satisfactory proof of an applicant's identity and legal authority to work in the United States are also required
Salary : $17
