Intern Senior Resident Services Coordinator

Metropolitan Family Services empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Metropolitan is Illinois’ first comprehensive human services agency and reaches more than 122,900 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs and DuPage County with services promoting education, economic stability, emotional wellness and empowerment.

We are seeking a Student Intern to support our Senior Resident Service Coordinator Team at our Calumet Center, with locations across the city at CHA Senior Buildings!

Must be currently enrolled in a Bachelor or Master level program in social work or a related field. 

ESSENTIAL JOB FUNCTIONS: 

Can include all of some of the following support functions: 

• Learns and supports with ongoing outreach and engagement to build relationships with clients 55 years and older and inform them of available resources.
• Learns to complete assessment to understand basic needs, quality of life indicators, current services, and to identify opportunities for education/socialization and recreational activities.
• Supports with organizing and coordinating recreational, social and educational activities for seniors.
• Learns and supports with on-going engagement, reassessment and goal planning.
• Learns to conducts well-being checks as needed.
• Learns to handles emergency and crisis situations with residents.
• Supports with establishing a senior group to support the development of community events and activities.
• Helps to connect to resources in the community and will work with these resources to provide referrals for seniors. Serve as an advocate. Track and follow up as appropriate.
• Learns to works within contract, grant, and program requirements including meeting timelines and reporting requirements.
• Takes increasing responsibility for own professional development, utilizing supervision and other developmental opportunities within and outside the agency to enhance skills and understanding.
• Other programmatic duties as assigned by supervisor.
• Works effectively with diverse staff and service populations.
• Attend monthly coordination and community meetings.
• Highly organized. Knowledge of Excel to track submission of documentation.
• Required to plan accordingly, as needed in response to scheduled activities/ events at assigned buildings.

QUALIFICATIONS:

• Currently enrolled in a college or University, in a Bachelor or Master Program, focusing on social work or related field. 
• Bi-lingual recommended.
• Requires mobility to work with senior caseload.
• Ability to work effectively with diverse individuals and groups.
• Provide a high level of customer service to residents, partners, funders, visitors etc.
• Excellent skills in a wide array of computer software, including Word, PowerPoint, and Excel.
• Excellent oral and written communications skills, including knowledge of grammar and spelling, and ability to compose documents and letters and to proofread and edit documents as needed.
• Ability to work both individually and as a team member in a highly complex and face-paced environment.
• Excellent tact, consideration, and good judgement in dealing with a wide range of the public.

PHYSICAL DEMANDS:

• While performing the essential duties of this internship, the intern is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch.
• The intern is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing and viewing a computer terminal.
• The intern may occasionally lift and/or move up to 25 pounds.